Romel Hirang

• Manage and oversee the implementation and maintenance of EGA (EMAL - DUBAL) Telecom Infrastructure using ITIL and Agile methodologies while focused on optimizing service management, improving operational efficiency, and ensuring seamless telecom service delivery through continuous improvement and effective project execution.
• Managed telecom infrastructure for 5000+ employees with 99.99% network uptime, contributing to a 20% increase in operational efficiency through Infrastructure Optimization and Performance Tuning. Utilized collaboration services including Call Managers, Unity, Instant Messaging & Presence, and Expressway (Edge and Core), while integrating Cisco's Collaboration Product Suite such as Cisco Meeting, Webex Teams, Webex devices, and collaboration endpoints like Webex Room Kit, Telepresence (SX80, SX20), Conference Desk Phones (88xx, 79xx), Desk Phones (69xx, 78xx, 79xx, 88xx, 89xx, 99xx), and Cisco Jabber Software clients (iOS, Android, Windows). Additionally, implemented Webex Cloud Contact Center and Hytera DMR Radio System to enhance communication capabilities and operational support across the infrastructure.
• Coordinated installation and upgrade of 40+ cell sites to 4G/5G using Wireless Technologies, reducing connectivity issues by 30% and improving network performance by 20%, resulting in a 15% boost in employee productivity.
• Reduced incident resolution time by 33% through Project Management, leading to a 10% reduction in service downtime.
• Implemented Disaster Recovery strategies, ensuring minimal service disruption during critical outages.
• Cut telecom operational costs by 15% through Vendor Management, saving the company $500,000 annually.
• Enhanced customer service response times through VoIP Solutions and Cisco Technologies, improving client retention by 15%.

• Managed a telecom infrastructure for 8000+ employees, enhancing Network Design and Cloud Infrastructure to improve reliability by 15% and reduce downtime by 30%, resulting in $500,000 annual savings.
• Led MPLS Network implementation, reducing latency by 20%, increasing data speeds by 25%, and contributing to a 10% improvement in workflow efficiency.
• Align with the Cybersecurity measures that decreased security incidents by 25%.
• Cut downtime by 30% through predictive maintenance and infrastructure enhancements, saving the company approximately $500,000 annually in lost productivity.
• Integrated Disaster Recovery protocols, reducing system downtime and ensuring business continuity.

• Effective strategic IT planning, administration, and maintenance solutions for managing the Brokerage House.
• Strengthened IT Security policies, leading to a 50% reduction in breaches and a 20% improvement in system uptime, boosting trading volume by 25%.
• Managed VoIP Solutions and Cisco Technologies to increase platform uptime by 20%, resulting in a 15% rise in transaction speed.
• Conducted Infrastructure Optimization to enhance system performance, leading to a 10% reduction in latency.

• Implements solutions for Financial Brokerage clients to be integrated into the Stock Exchange using MPLS, Leased Line, and VPN.
• Designed and implemented Network solutions using Cisco Technologies, increasing system uptime to 99.9% and reducing downtime by 40%, resulting in a 15% increase in client satisfaction.
• Managed network expansions using Cisco Technologies that facilitated a 50% increase in data traffic while maintaining performance, leading to a 20% boost in transaction accuracy.
• Performed Performance Tuning to improve network response times by 25%, contributing to faster financial transactions and a 15% increase in client satisfaction.
• Aligning Cybersecurity protocols by implementing Cisco technologies by integrating IPS with our Firewall, reducing unauthorized access attempts by 35%.

• Monitoring and implementing of Campus Network LAN / WAN using core switches and routers.
• Led Network Design and MPLS Network upgrades that improved data transfer rates by 30% and reduced downtime by 35%, contributing to a 20% increase in operational capacity.
• Expanded wireless coverage by 40%, leveraging Wireless Technologies reducing connectivity complaints by 50%, and increasing user satisfaction by 25%.
• Aligning with Network and Cybersecurity enhancements that decreased unauthorized access attempts by 60%.
• Oversaw Disaster Recovery planning, ensuring network resilience during outages.

• Implementing core routers, core switches, transmission, and BTS.
• Spearheaded VoIP Solutions, reducing telecommunication costs by 25% and improving call quality by 30%, contributing to a 15% increase in communication efficiency.
• Conducted Infrastructure Optimization audits, resolving critical vulnerabilities and reducing security risks by 60%, resulting in 20% improved compliance.
• Implemented Huawei Technologies and backbone Infrastructure to enhance system performance, leading to a 20% reduction in latency and a 15% increase in data throughput.
• Managed Project Management initiatives that resulted in a 20% increase in network efficiency.

• Conducts site survey, design, and integration for clients to be interconnected to the WAN / LAN.
• Oversaw Network Design and installation of 200+ network devices, improving network efficiency by 35%, and reducing installation time by 20%, leading to a 15% improvement in client satisfaction.
• Enhanced customer service response times by 25%, improving client retention by 15%.
• Led Project Management efforts, ensuring timely completion of network installations and upgrades.