Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jairus Spires

Chicago,IL

Summary

Reliable service-focused nursing professional with excellent patient-care and charting skills gained through six years of experience as a CNA. Compassionate and technically skilled in attending to patients in diverse healthcare settings. BLS and CPR (current). Also, holds a strong background as a Customer Service Representative. Strong dedication to helping customers resolve issues and cultivating a positive image for companies. Excel in both team environments and alone.

Overview

4
4
years of professional experience
1
1
Certification

Work History

CNA

Kare
01.2021 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

CNA

Maxim Healthcare
04.2022 - 07.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Transported patients between rooms and appointments or testing locations.
  • Worked with patients concerning developmental health

CNA

TLC Nursing
11.2021 - 02.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information..
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

CNA

University Of Miami Hospital And Clinics
01.2021 - 06.2021
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered high-quality care to patients on the med-surg hospital floor.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Documented patient information and care activities in electronic health record.

Customer Service Representative

Teleperformance
01.2020 - 01.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

CSR

General Dynamics
06.2019 - 01.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Tracked customer service cases and updated service software with customer information.
  • Investigated and resolved accounting, service and delivery concerns.
  • Cross-trained and provided backup support for organizational leadership.
  • Developed and updated databases to handle customer data.
  • Sought ways to improve processes and services provided.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Associate of Arts - Biology

Tallahassee Community College
Tallahassee, FL
12.2020

High School Diploma -

Penn Foster High School
Scranton, PA
02.2018

Skills

  • Emotional and Social Support
  • Dementia and Alzheimer's Knowledge
  • EMR Updating
  • Nursing Assistance
  • Output Monitoring and Reporting
  • Complex Problem-Solving
  • Calm Under Stress
  • Medical Recordkeeping
  • Quality Patient Care
  • Conducting Intakes
  • Quality Assurance Controls
  • Database Administration
  • Monitor Vitals
  • Performing Patient Intakes

Certification

  • CNA - Certified Nurse Assistant

Timeline

CNA

Maxim Healthcare
04.2022 - 07.2022

CNA

TLC Nursing
11.2021 - 02.2022

CNA

Kare
01.2021 - Current

CNA

University Of Miami Hospital And Clinics
01.2021 - 06.2021

Customer Service Representative

Teleperformance
01.2020 - 01.2021

CSR

General Dynamics
06.2019 - 01.2020

Associate of Arts - Biology

Tallahassee Community College

High School Diploma -

Penn Foster High School

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Jairus Spires