Jaitlyn Frazier
Washington
Summary
Detail-oriented professional with expertise in process validation, system accuracy, and troubleshooting. Skilled in structured workflows, documentation, and quality operations across logistics and technical support. Strong ability to analyze patterns and communicate technical processes effectively. Seeking a remote role in QA Testing or Technical Support to enhance product and process quality.
Overview
6
6
years of professional experience
Work History
Phone Repair Technician
UBreakiFix
Baltimore
12.2025 - Current
- Repaired or replaced screens, batteries, cameras, and charging ports with precision and attention to detail.
- Conducted functionality tests post-repair to ensure resolution of issues and maintain high-quality repair standards.
- Diagnosed hardware and software issues using structured troubleshooting aligned with QA defect identification to restore device functionality.
- Documented repair steps and outcomes to provide clear technical records and improve communication with team members.
Account Executive
Lycatel
Baltimore
12.2024 - 11.2025
- Managed client accounts and provided system portal support, resolving technical issues to enhance client satisfaction.
- Led performance‑based meetings focused on sales techniques, operational consistency, and process improvement.
- Planned marketing strategies for clients, demonstrating strong organizational and communication skills.
- Oversaw colleague performance, identifying gaps and delivering targeted coaching to improve skill development.
- Directed team activities and ensured consistent execution of workflows to maintain operational integrity.
Wave Planner
Barrett Distribution
Baltimore
04.2022 - 09.2024
- Printed and processed over 4,000 orders daily with strict adherence to wave requirements.
- Processed orders in designated wave to ensure compliance with QA standards for expected versus actual outcomes.
- Managed regular and problem orders in WMS, identifying errors and resolving workflow issues to maintain accuracy.
- Grouped orders by shipping deadlines, item types, and delivery routes to optimize processing efficiency.
Trainer/Problem Solver
Amazon
Baltimore
08.2020 - 02.2022
- Trained new hires across all warehouse functions using structured, step‑by‑step instruction aligned with QA test case execution.
- Delivered module‑based courses and administered assessments to validate employee competency and process adherence.
- Planned training schedules and activities to enhance documentation processes and streamline workflow organization.
- Resolved operational and system-related issues to support QA defect identification and improve troubleshooting efficiency.
- Updated and corrected package data within WMS to maintain system accuracy and proactively identify discrepancies.
Education
Computer And Information Sciences
Washington Adventist University
Takoma Park, MD07-2026
Skills
- Manual QA Testing
- Bug Tracking Tools
- System Accuracy & Data Validation
- Troubleshooting & Diagnostics
- Technical Documentation
- Workflow Analysis
- Training & Onboarding
- Customer & Client Support
Timeline
Phone Repair Technician
UBreakiFix
12.2025 - Current
Account Executive
Lycatel
12.2024 - 11.2025
Wave Planner
Barrett Distribution
04.2022 - 09.2024
Trainer/Problem Solver
Amazon
08.2020 - 02.2022
Computer And Information Sciences
Washington Adventist University