Jaivani Senthil
Milpitas,CA
Summary
I earned a B.S. in Electrical Engineering and worked in the field for several years before transitioning into psychology. I completed a second bachelor’s degree in Psychology through core coursework at Mission College and San José State University Open University, and I am currently enrolled in the Counseling Psychology graduate program at Santa Clara University.
Mental health professional skilled in case management and patient advocacy. Proven ability to navigate complex care systems, coordinate with healthcare providers, and develop individualized care plans. Strong focus on team collaboration and achieving results. Known for adaptability, reliability, and strong communication skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Case Manager
San Jose Behavioral Health
06.2024 - Current
- Enhanced client outcomes by conducting thorough initial assessments and providing tailored support.
- Monitored patient progress throughout hospital stays, adapting treatment plans in real-time as necessary.
- Coordinated multidisciplinary care efforts with doctors, social workers, and community organizations for optimal patient support.
- Delivered immediate crisis intervention and ongoing support for clients facing acute mental health challenges.
- Maintained precise and confidential patient records, including detailed progress notes on treatment.
- Acted as a hospital liaison during mental health court hearings, facilitating effective communication among stakeholders.
- Acquired comprehensive knowledge about mental health involuntary holds to ensure compliance and support.
- Educated clients on available community resources to empower them in their recovery journey.
Unit Clerk
San Jose Behavioral Health
05.2023 - 04.2024
- Ensured precise assembly and maintenance of patient charts for seamless admissions, transfers, and discharges.
- Managed legal holds for patients while facilitating communication with advocacy and court systems.
- Coordinated administrative tasks and clerical duties across the unit and various departments.
- Maintained adequate inventory of medical and office supplies, enhancing quality patient care.
- Engaged with patients consistently, actively addressing and fulfilling their diverse needs.
- Streamlined documentation processes, contributing to improved efficiency in patient care operations.
Behavioral Health Associate (BHA)
San Jose Behavioral Health
10.2022 - 05.2023
- Ensured patient safety through diligent safety checks and regular patient observations.
- Assisted patients with daily activities to promote independence and well-being.
- Engaged patients in therapeutic activities to enhance treatment and build rapport.
- Monitored and documented patients' vital signs daily to maintain accurate health records.
- Maintained a clean and safe unit environment to support patient care and staff efficiency.
- Collaborated with healthcare team to discuss patient progress and adjust care plans accordingly.
Technical Support Analyst/ Programmer
Tiara consulting services
12.2006 - 01.2008
- Provided technical support through email and phone to customers, including administrative functionalities, data analysis, and creating customized reports using SQL queries for an extranet website that is used as a Project Management Tool.
- Consulted at Chevron Corporation
Customer Service Representative and Billing specialist
The Rose Dress Inc.
04.2006 - 10.2006
- Worked as a Customer Service Representative and Billing specialist for an online dress shop.
Education
Master of Arts - Counseling Psychology
Santa Clara University
Psychology
Mission College and San Jose State University
09.2025
Bachelor of Engineering - Electrical and Electronics Engineering
Thiagarajar College of Engineering
India01.2000
Skills
- Competent in using Microsoft Office tools
- Proficient in Google Drive, word, and sheet
- Effective verbal communication
- Empathetic listener
- Strong attention to detail
- Strong work ethic
Accomplishments
- Completed undergraduate Psychology coursework with a 4.0 GPA
- Collaborated on a research study titled “The Rate of Misinformation and Anxiety Regarding COVID-19 Among San Francisco Bay Area Residents” in an Introduction to Research Methods course at Mission College
- Authored an individual paper articulating a personal counseling theory in the Theory and Methods of Counseling course at San José State University
- Spearheaded process improvements alongside a team of case managers at San José Behavioral Health to streamline the mental health court hearing process, enhancing efficiency and interdepartmental coordination
Certification
- BLR certification
- Handle with Care certification
Languages
Tamil
Native or Bilingual
Timeline
Case Manager
San Jose Behavioral Health
06.2024 - Current
Unit Clerk
San Jose Behavioral Health
05.2023 - 04.2024
Behavioral Health Associate (BHA)
San Jose Behavioral Health
10.2022 - 05.2023
Technical Support Analyst/ Programmer
Tiara consulting services
12.2006 - 01.2008
Customer Service Representative and Billing specialist
The Rose Dress Inc.
04.2006 - 10.2006
Psychology
Mission College and San Jose State University
Master of Arts - Counseling Psychology
Santa Clara University
Bachelor of Engineering - Electrical and Electronics Engineering
Thiagarajar College of Engineering