Jaiyana Williams
Summary
Compassionate professional skilled in adaptive program development, inclusive communication, and conflict resolution. Collaborates effectively with teams to foster safe environments while delivering culturally competent support. Expertise includes crisis response, goal tracking, and maintaining precise documentation to enhance continuity of care and ensure individuals feel valued.
Overview
1
1
Certification
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Inclusion Counselor
Gateway Region YMCA
Maryland Heights
05.2026 - Current
- Assisted children with diverse needs in daily program activities.
- Collaborated with staff to create inclusive environments for all participants.
- Facilitated communication between families and program leaders regarding participant needs.
- Assisted in documenting individuals progress and time logs at camp.
Paraprofessional
Hazelwood West Early Childhood Education Center
Hazelwood
07.2025 - 02.2026
- Assisted teachers with classroom activities and lesson preparation.
- Supported students in developing social and emotional skills.
- Monitored student behavior and ensured a safe learning environment.
- Worked with ages three to six years.
- Helped with lesson plans, Individualized Education Plans, Care teams, and behavioral documentation forms.
- Collaborated with staff to create engaging educational materials.
- Organized classroom resources and maintained cleanliness of the environment.
- Participated in staff meetings to discuss student needs and strategies.
- Applied positive reinforcement to redirect negative behaviors.
- Offered students personalized educational, behavioral, and emotional support.
Customer Service Representative
Old Navy, Gap
Saint Louis
05.2024 - 06.2025
- Resolved customer complaints efficiently to ensure satisfaction.
- Assisted customers with product inquiries and provided information on promotions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Processed transactions accurately using point-of-sale systems.
- Handled returns and exchanges in accordance with store policies.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Collaborated with team members to improve service quality.
- Educated customers on loyalty programs and benefits available.
- Maintained store appearance by organizing merchandise displays.
- Monitored inventory levels and reported discrepancies promptly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Associate of Arts - General Studies
Saint Louis Community College
St. Louis, MO 08.2024 - 05.2026
Lincoln Southwest High School
Lincoln, NESkills
- Inclusion support
- Special education
- Individualized support
- Social inclusion strategies
- Crisis intervention
- Nonviolent crisis intervention
- Behavioral assessment
- Classroom management
- Behavior monitoring
- Lesson planning
- Progress documentation
- Data tracking
- Team collaboration
- Stakeholder engagement
- Emergency response training
- Adaptability and flexibility
- Multitasking capacity
- Effective communication
- Communication skills
- Multicultural sensitivity
Certification
- Substitute Teaching Certification
- CPR, First Aid, & AED certification
- Prior CNA certification
Timeline
Inclusion Counselor
Gateway Region YMCA
05.2026 - Current
Paraprofessional
Hazelwood West Early Childhood Education Center
07.2025 - 02.2026
Associate of Arts - General Studies
Saint Louis Community College
08.2024 - 05.2026
Customer Service Representative
Old Navy, Gap
05.2024 - 06.2025
Lincoln Southwest High School