Open To Work
JaJuan Thomas Sr
Winnabow,NC
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Zaxby's
Wilmington, NC
11.2023 - 11.2025
- Managed $120K weekly sales while leading 30 employees to achieve sales targets.
- Supervised daily operations, scheduling shifts and assigning duties to ensure efficient workflow.
- Maintained 98% order accuracy and fast service metrics.
- Resolved customer complaints swiftly to enhance satisfaction and loyalty.
- Implemented an in-house audit system, reducing shrinkage and increasing accountability.
- Supported GM and District Manager with P&L oversight and promotional execution.
Delivery Driver
Irhie Supply
Wilmington, North Carolina
07.2023 - 11.2023
- Navigated using GPS technology to optimize delivery routes and reduce delays.
- Delivered goods promptly while adhering to speed limits and traffic regulations, maintaining safety standards.
- Coordinated with warehouse staff to ensure timely dispatch of shipments, improving overall delivery efficiency.
- Loaded and unloaded packages safely while adhering to company safety protocols.
- Ensured customer satisfaction and resolved issues through effective communication during delivery.
Textbook Manager
Cape Fear Community College Bookstore
Wilmington, NC
08.2017 - 07.2023
- Managed textbook inventory valued between $200K and $1M with 99% accuracy.
- Coordinated with faculty for accurate textbook selection, aligning inventory with course requirements.
- Implemented efficient processes for textbook ordering and inventory management.
- Supervised student associates and managed Buyback program, enhancing textbook recovery rates.
- Negotiated vendor contracts, achieving an average of 8% cost savings.
- Trained staff on textbook management systems and customer service practices, improving service quality.
Store Manager
Dunkin' Donuts
Wilmington, NC
01.2013 - 08.2017
- Managed $100K weekly sales, ensuring consistent growth and profitability.
- Supervised and developed 15+ employees, enhancing retention through targeted training and recognition.
- Trained and developed staff to enhance service quality and efficiency.
- Served as Traveling Training Manager across four stores, improving drive-thru times.
- Achieved 98% compliance on brand, health, and safety audits.
General Manager
Arby's
Wilmington, NC
06.2012 - 12.2016
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed operations for $100K weekly sales unit, optimizing processes to enhance overall performance.
- Developed cross-training programs, increasing labor efficiency and enhancing staff performance.
- Implemented inventory control systems, ensuring effective management of food and supplies to reduce waste.
- Maintained 100% health and safety compliance for four consecutive years.
Education
A.A.S. - Entrepreneurship
Pitt Community College
Greenville, NC01.2020
High School Diploma -
Isaac Bear Early College HS
Wilmington, NC05.2011
Skills
- Guest experience management
- Sales and P&L management
- Drive-thru optimization
- Labor and inventory control
- ServSafe and compliance
- Team leadership
- Employee supervision
- Coaching and mentoring
- Decision-making
- Consulting
- CRM solutions
- Policy enforcement
Certification
ServSafe Food Protection Manager, NC
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$50000/yr - $200000/yrTimeline
Assistant Manager
Zaxby's
11.2023 - 11.2025
Delivery Driver
Irhie Supply
07.2023 - 11.2023
Textbook Manager
Cape Fear Community College Bookstore
08.2017 - 07.2023
Store Manager
Dunkin' Donuts
01.2013 - 08.2017
General Manager
Arby's
06.2012 - 12.2016
A.A.S. - Entrepreneurship
Pitt Community College
High School Diploma -
Isaac Bear Early College HS