Saad Dawood
Mount Juliet,TN
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Assistant Manager
Gaylord Oprylant at Inn
Nashville, TN
12.2025 - Current
- Led daily operations to ensure high standards of guest service and satisfaction.
- Developed training programs for new staff to enhance operational efficiency and performance.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated with departments to streamline communication and improve workflow processes.
- Supervised team performance, providing mentorship and guidance to achieve departmental goals.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Executed strategic initiatives to enhance guest experiences and increase repeat visits.
- Managed scheduling and staffing needs to ensure adequate coverage during peak business hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Banquet Captain
DoubleTree by Hilton
Nashville, TN
03.2024 - Current
- Review Banquet Event Orders (BEO's) at the beginning of each shift to ensure room are set as contracted.
Banquet Captain
Hutton Hotel
Nashville, TN
05.2022 - 05.2024
- Oversees all banquet service operations and ensures that all banquet service details are executed.
- Assist in ensuring that the events are on time.
- Make adjustments as needed and relay that information to the appropriate personnel.
Banquet Captain
The Harpeth Hotel
Franklin, TN
10.2019 - 11.2021
- Responsible for the performance of the banquet service staff, including direct supervision of the banquet staff.
- Provides leadership to the staff in the absence of the Banquet Manager.
Banquet Captain
Noelle Nashville
Nashville, TN
10.2017 - 11.2019
- Work closely with Guest Services and Maintenance to schedule and perform transportation of supplies and equipment as needed.
- Complete administrative tasks as assigned by Banquet Manager throughout the Resort.
Education
Technical Developed For Teachers - Art
Cairo06.2000
Skills
- FOOD SERVICE
- Leadership qualities
- Team management
- Staff leadership
- Guest experience management
- Staff training
- Quality assurance
- Dietary restriction compliance
- Menu development
- Schedule coordination
- Food safety and sanitation
- Cost control
- Weddings background
- Standards enforcement
- Banquet setup
- Menu planning
- Customer service
- Time management
- Attention to detail
- Hospitality management
- Training and onboarding
Certification
ABC Card
LANGUAGES
English
Arabic
Timeline
Assistant Manager
Gaylord Oprylant at Inn
12.2025 - Current
Banquet Captain
DoubleTree by Hilton
03.2024 - Current
Banquet Captain
Hutton Hotel
05.2022 - 05.2024
Banquet Captain
The Harpeth Hotel
10.2019 - 11.2021
Banquet Captain
Noelle Nashville
10.2017 - 11.2019
Technical Developed For Teachers - Art
CONTACT
- Mount Juliet, TN 37122
- (615)739-8739
- Saadcitystars@gmail.com
Gaylord Opryland
I was recognized through our hotel’s ‘Project Happiness’ program, which rewards team members who create exceptional guest experiences. I earned this recognition by focusing on personalized service, responding quickly to guest needs, and supporting my team during high-pressure events. It showed me the importance of small details in creating memorable experiences.
AWARDS
Gaylord Opryland Hotel, Harpeth Hotel
CONTACT
- Mount Juliet, TN 37122
- (615)739-8739
- Saadcitystars@gmail.com
Gaylord Opryland
I was recognized through our hotel’s ‘Project Happiness’ program, which rewards team members who create exceptional guest experiences. I earned this recognition by focusing on personalized service, responding quickly to guest needs, and supporting my team during high-pressure events. It showed me the importance of small details in creating memorable experiences.