lacey richardson
Kalispell,MT
Summary
Efficient, experienced Assistant Manager with 17 years in hospitality specializing in restaurant and bar management; managed team leadership, food safety, and staff training while maintaining high standards of cleanliness to enhance operational efficiency.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Assistant Manager
4bs/kalispell kitchen
Kalispell, MT
03.2020
- Supported daily operations by managing hosting, waitressing, and line cook duties, ensuring smooth service flow
- Assisted management in coordinating staff schedules and resolving customer issues to improve guest satisfaction
- Contributed to team efficiency by performing a variety of roles as needed using strong multitasking skills
1st Assistant Manager
The hereford bar and grill
Noxon, MT
01.2009 - 08.2017
- Oversaw front-of-house and kitchen operations by cooking, serving, and running casino tasks to maintain service quality
- Supported management by coordinating staff and addressing customer needs, enhancing overall guest experience
- Demonstrated flexibility by performing multiple roles including server, hostess, and casino runner to ensure operational coverage
Education
High school diploma or GED - undefined
Skills
Hospitality
Public health
Mopping
Facilities management
Communication skills
Customer service management
Sales
Daycare
Food safety management
Food service
Shift management
Food safety
POS systems
Kitchen management
Word processing
Guest services
Childcare
Food industry
Hospitality housekeeping
POS
Cash register
Retail management
Retail sales
Restaurant management
Restaurant experience
Team leadership
Microsoft Word
Assistant manager experience
Employee onboarding
Custodial experience
Bartending
Senior care
Team management
Hotel experience
Store management
Cleaning
Serving
Residential housekeeping
Cleaning and sanitation procedure implementation
Interviewing
Host/hostess experience
Customer service
Attention to detail
Leadership
Loyalty programs
Training & development
Food preparation
Customer communication
Hotel management
Bed making
Caregiving
Performance management
Staff scheduling
Infant care
Microsoft Excel
Operations management
Inventory control
Customer satisfaction improvement
Management
Cooking
Sales management
Cash handling
Fine dining experience
Food handling
Vacuuming
Laundry
Quick service & fast food restaurant
Wine knowledge
Inventory management systems
Memory care
Supervising experience
Sweeping
Merchandising
Budgeting
Profit & loss
Casino
Conflict management
Food service management
Front desk
Money handling
Problem-solving
Time management
Decision-making
Staff training and development
Team motivation
Customer relations
Workload management
Staff management
Goal setting
Staff supervision
Retail operations
Conflict resolution
Employee scheduling
Team building
Sales strategies
Recruiting and interviewing
Staff development
Sales growth
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Certification
- Driver's License
- ServSafe
- TIPS
- Food Safety Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Assistant Manager
4bs/kalispell kitchen
03.2020
1st Assistant Manager
The hereford bar and grill
01.2009 - 08.2017