Summary
Overview
Work History
Education
Skills
Certification
Languages
Licenses
Timeline
Generic

Jakala Cox

Naperville,IL

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Pharmacy tech

Walgreens
05.2023 - 08.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Counted and labeled prescriptions with correct item and quantity.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Legal Aide

Atlanta legal aide society
04.2023 - 07.2023
  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Scheduled appointments, court appearances, and depositions for busy law firm.
  • Responded to client inquiries to provide accurate legal advice and offer assistance.
  • Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
  • Contacted clients to schedule appointments and discuss progress of cases.

Security Guard

Prudential defense solution
09.2022 - 02.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Completed full building and grounds patrols to spot and investigate concerns.

Cashier

Macy's
10.2021 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Education

Legal support and services - Associate degree

Purdue Global University
Lafayette, IN
07.2024

Health Science - Medical biller and coder/certificate

Purdue Global University
05.2023

Skills

  • Developed and maintained a working knowledge of relevant laws and regulations
  • Assisted attorneys in researching and preparing legal documents
  • Developed and implemented legal strategies for clients in a variety of civil matters, including contract disputes, landlord/tenant disputes, and family law proceedings
  • Answered customer telephone calls promptly and appropriately
  • Maintained knowledge regarding payment in the form of cash, checks, credit, vouchers/traveler’s checks, or automatic debit
  • Patient Education and Counseling
  • Interpreting and Processing Medication Orders
  • Team Collaboration
  • Operations Support
  • Pharmacy and Customer Records Management
  • HIPAA
  • Processing Payments
  • Court Reporting
  • Data Management
  • Advanced Word Processing
  • Document Control
  • Client Billing
  • Interviewing Clients
  • Client Service and Support

Certification

  • Pharmacy tech license
  • PERC card

Languages

English

Licenses

  • Pharmacy tech license
  • PERC card

Timeline

Pharmacy tech

Walgreens
05.2023 - 08.2023

Legal Aide

Atlanta legal aide society
04.2023 - 07.2023

Security Guard

Prudential defense solution
09.2022 - 02.2023

Cashier

Macy's
10.2021 - 02.2022

Legal support and services - Associate degree

Purdue Global University

Health Science - Medical biller and coder/certificate

Purdue Global University

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Jakala Cox