Jakauri Straughter
Las Vegas
Summary
Expertise in Sabre and GDS systems, optimizing travel solutions for clients. Strong commitment to customer service excellence, with a history of achieving high satisfaction ratings. Adept at problem-solving and strategic planning, enhancing service delivery. Focused on providing premium service, ensuring a superior customer experience.
Overview
8
8
years of professional experience
Work History
American Express Travel Consultant
American Express Travel Rltd Svcs Co,Inc
08.2023 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
Housekeeping Supervisor
Wynn Las Vegas
09.2021 - 08.2023
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Front Desk Receptionist
Encore
01.2021 - 09.2021
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Customer Service Representative
Westgate Hotel and Casino
12.2018 - 03.2020
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Service Representative
SYKES
09.2017 - 11.2018
- Mentored new employees on procedures and policies to maximize team performance.
- Improved customer service wait times to mitigate complaints.
- Made outbound calls to obtain account information.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
Associate of Applied Science -
College of Southern Nevada
Las Vegas, NV05.2021
High School Diploma -
Las Vegas High School
Las Vegas, NV06.2016
Skills
- GDS and Sabre expertise
- Retention strategy development
- Prioritization and multitasking
- Professionalism under pressure
Timeline
American Express Travel Consultant
American Express Travel Rltd Svcs Co,Inc
08.2023 - Current
Housekeeping Supervisor
Wynn Las Vegas
09.2021 - 08.2023
Front Desk Receptionist
Encore
01.2021 - 09.2021
Customer Service Representative
Westgate Hotel and Casino
12.2018 - 03.2020
Customer Service Representative
SYKES
09.2017 - 11.2018
Associate of Applied Science -
College of Southern Nevada
High School Diploma -
Las Vegas High School
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