Jakayla Hill-graves
Petersburg,VA
Summary
Dedicated Job Title with extensive knowledge of e-commerce platforms, payment processing and digital marketing. Proficient in utilizing various sales tools and strategies to increase revenue, identify new opportunities and drive conversions. Highly organized and detail-oriented with in-depth understanding of competitive landscape. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Amazon FBA Seller
Amazon
09.2023 - Current
- Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
- Conducted thorough product research to identify profitable niches in the marketplace, resulting in successful product launches.
- Increased product sales by optimizing Amazon listings with keyword research and market analysis.
- Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
Manufacturing Associate
Hill Phoenix
10.2023 - 12.2023
- Made sure that products were produced on time and are of good quality.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Organized work to meet demanding production goals.
- Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.
Customer Service Cashier
Walmart
07.2020 - 10.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Cashier
Hardees Resturant
05.2020 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Petersburg High School
Petersburg, VA06.2022
Skills
- Inventory Replenishment
- Product Reviews Management
- Amazon Analytics
Timeline
Manufacturing Associate
Hill Phoenix
10.2023 - 12.2023
Amazon FBA Seller
Amazon
09.2023 - Current
Customer Service Cashier
Walmart
07.2020 - 10.2023
Cashier
Hardees Resturant
05.2020 - 07.2020
Petersburg High School