Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jakayla Johnson

Orlando

Summary

Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Consistently meets company needs with organized practices. Skilled in working under pressure, adapting to new situations, and overcoming challenges to enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Call Center Representative

IntouchCX
02.2024 - Current
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support.
  • Guide callers through troubleshooting, navigating the company site or using our equipment.
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

Security Guard

Allied Universal
02.2019 - 12.2023
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Greeted staff, guests, vendors, contractors, upon arrival at the facility entrance.
  • Responded to alarms and conducted investigations as required.
  • Checked for safety hazards and took corrective action when necessary

Education

GED -

Florida Youth Challenge Academy
Starke
06-2018

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Time Management
  • Active Listening
  • Critical Thinking
  • Aptitude Data
  • Team Work
  • Strong Communication Skills
  • Leadership
  • Financial Analysis

Timeline

Call Center Representative

IntouchCX
02.2024 - Current

Security Guard

Allied Universal
02.2019 - 12.2023

GED -

Florida Youth Challenge Academy

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