Jake Acosta
Palm Desert,CA
Summary
Highly-motivated employee with over a decade of hospitality experience and the desire to take on engaging challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
Sahara Hotel And Casino
Las Vegas , NV
08.2023 - 06.2024
- Organized special requests such as wake up calls, extra pillows, cribs.
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Responded promptly to inquiries regarding availability of rooms and rates.
- Maintained accurate records of all transactions within the hotel software system.
- Processed payments for room charges, taxes, and other incidentals as required.
- Resolved customer disputes in a professional manner while maintaining positive relationships.
Doorman
Towne Park JW Marriott
Palm Desert, CA
11.2021 - 05.2023
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Coordinated team of valets handling car parking needs for regular guests and special event parking.
Personal Assistant
KISS, Gene Simmons
San Francisco, CA
08.2021 - 11.2021
- U.S North American Tour, Act as point of contact between employer and internal/external clients.
- Screen and direct phone calls and distribute correspondence.
- Handle requests and queries appropriately.
- Manage diary and schedule meetings and appointments VIA TV/News outlets.
- Make travel arrangements to and from arenas and or other points of interest.
- Handled crowd control when meetings were organized and warranted.
- Maintained confidential files related to personnel records or other sensitive information.
Safety and Security Officer
Renaissance Hotel
Indian Wells, CA
07.2018 - 07.2021
- Conducted security patrols of the premises to identify and address potential safety risks.
- Monitored entrances and exits to ensure that no unauthorized personnel enter or leave the premises.
- Reviewed incident reports from staff members regarding any violations of safety protocols.
- Maintained accurate records of all security incidents and investigations.
- Provided emergency response services during crises or disasters.
- Investigated reports of theft, vandalism, or other criminal activities on the property.
- Ensured compliance with applicable federal, state, and local laws pertaining to health, safety, and security standards.
Club Level Concierge
The Ritz-Carlton Hotel Company
Palm Desert, CA
07.2016 - 07.2018
- Assisted with making reservations for dining, travel arrangements and special events.
- Created detailed reports on member inquiries, complaints or suggestions.
- Maintained knowledge of current events and happenings within the local area.
- Responded promptly to all incoming calls from members regarding requests or inquiries.
- Greeted and welcomed customers to the club, providing excellent customer service.
- Organized tours and excursions, tailoring experiences to guest preferences.
- Acted as a liaison between hotel management and guests to address special needs or concerns.
Lead Waiter
Wolfgang Puck
Palm Desert, CA
01.2014 - 07.2016
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Provided exceptional service to high volume of daily customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Education
High School Diploma -
Palm Desert High School
Palm Desert, CA05.2013
Skills
- Hard working and Reliable
- Energetic and engaging
- Excellent communication and people skills
- Delivers exceptional customer service
- Relationship Building
- Customer Service
- Team Building
- Conflict Resolution
- Supervision & Leadership
- Critical Thinking
References
Chris Lytle: 760-989-2046 Uriel Avila: 760-200-7319 David Reynar: 760-759-0148 Marcus Ortelee: 760-969-3467 Adam Dean: 760-391-8775
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Guest Service Representative
Sahara Hotel And Casino
08.2023 - 06.2024
Doorman
Towne Park JW Marriott
11.2021 - 05.2023
Personal Assistant
KISS, Gene Simmons
08.2021 - 11.2021
Safety and Security Officer
Renaissance Hotel
07.2018 - 07.2021
Club Level Concierge
The Ritz-Carlton Hotel Company
07.2016 - 07.2018
Lead Waiter
Wolfgang Puck
01.2014 - 07.2016
High School Diploma -
Palm Desert High School
Similar Profiles
George PhillipsGeorge Phillips
AV Technician at Sahara Hotel and CasinoAV Technician at Sahara Hotel and Casino
James BandyJames Bandy
Utility Porter at Sahara Hotel And CasinoUtility Porter at Sahara Hotel And Casino
Kyara SolorzanoKyara Solorzano
Table Games Dealer at Sahara Hotel And CasinoTable Games Dealer at Sahara Hotel And Casino