Jake Andre
Miami
Summary
Dynamic and adaptable professional with a proven track record at Walt Disney World Resort, excelling in customer service and teamwork. Skilled in problem-solving and multitasking, I effectively managed guest services and logistics, ensuring seamless operations and high satisfaction. Certified in CPR, I bring a friendly demeanor and a commitment to creating positive experiences.
Overview
1
1
year of professional experience
Work History
Bell Service Dispatch
Walt Disney World Resort
Orlando, FL
01.2026 - Current
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Greeting Guests, Guest Services
- Dispatching and communication, assigned luggage delivery/pick up task to bell staff and handles telephone inquiries
- Manages storage room tracks, luggage handles, guest transfers, to other resorts and coordinate grocery deliveries
Junior Counselor
Alper JCC
Miami, FL
08.2025 - 01.2026
- Assisted in planning and executing recreational programs for diverse age groups.
- Supported counselors in managing daily activities and ensuring participant safety.
- Facilitated group discussions to promote teamwork and conflict resolution among participants.
- Monitored participant engagement, providing feedback to improve program effectiveness.
- Collaborated with staff to maintain a positive environment conducive to learning and growth.
- Ensured proper care of equipment and facilities by conducting regular safety checks and reporting any issues promptly for resolution.
- Actively participated in staff trainings focused on child development theories and best practices, consistently applying learned techniques to daily interactions with campers.
Host
Outback Steakhouse
Miami, FL
08.2024 - 05.2025
- Welcomed guests and managed seating arrangements to optimize flow and efficiency.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Coordinated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Assisted in training new hosts on operational procedures and customer interaction techniques.
- Maintained cleanliness and organization of the host stand and dining area at all times.
- Monitored waitlist and communicated with guests regarding estimated wait times effectively.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Bachelor of Science -
No Degree - Business Administration
Miami Dade College
Miami, FL05-2029
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Certified in CPR
Timeline
Bell Service Dispatch
Walt Disney World Resort
01.2026 - Current
Junior Counselor
Alper JCC
08.2025 - 01.2026
Host
Outback Steakhouse
08.2024 - 05.2025
Bachelor of Science -
No Degree - Business Administration
Miami Dade College