Jake Anselmo
Tampa,FL
Summary
Proven expertise in enhancing customer satisfaction and loyalty, demonstrated during tenure at WoodnTap Bar & Grill. Excelled in relationship management and organization, adeptly resolving complaints and leveraging exceptional communication for positive outcomes. Skilled in order taking and suggestive selling, significantly contributing to a welcoming guest service environment.
Overview
5
5
years of professional experience
Work History
Fine Dining Server
At The Rooftop
2024.02 - 2025.01
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Restaurant Server
WoodnTap Bar & Grill
2020.06 - 2024.01
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Supervisor
WoodnTap Bar & Grill
2022.04 - 2023.05
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor of Science - Finance
Central Connecticut State University
New Britain, CT2023-01
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Exceptional communication
- Suggestive selling
- Relationship management
Timeline
Fine Dining Server
At The Rooftop
2024.02 - 2025.01
Supervisor
WoodnTap Bar & Grill
2022.04 - 2023.05
Restaurant Server
WoodnTap Bar & Grill
2020.06 - 2024.01
Bachelor of Science - Finance
Central Connecticut State University