Jake Barousse
Austin,TX
Summary
Enthusiastic and highly motivated Texas Tech University graduate with a bachelor's degree in Business Administration. Experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Account Manager and Customer Success Specialist
Fagron Inc.
11.2021 - Current
- Developed and maintained strong working relationships with professional clients in international and domestic territories.
- Required product knowledge of an extensive catalog of pharmacy equipment, drugs, and company brands.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Facilitated with marketing and sales teams to develop targeted campaigns.
- Cross-trained and provided backup support for organizational leaders through company mergers. Trained staff on operating procedures and company services.
- Investigated and resolved customer inquiries and complaints, prioritizing speed of execution and professional communication.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Worked well in a team setting, providing support and guidance.
Sales Representative
Majesty Marketing
07.2021 - 11.2021
- Third party sales representative for AT&T in communications, IT and hardware for small business applications
- Required detailed knowledge of AT&T products, contracts along with a variety of sales tactics and customer service.
- Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
Driver
Uber
09.2018 - Current
- Responsible for safely transporting passengers to their destination in a timely manner
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Cashier
Sprouts Farmers Market
05.2019 - 12.2019
- Responsible for transactions of all payment methods between customers, as well as inventory maintenance
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Knowledge of all company products and prices
- Execution of company policies and values, including the promotion of Vitamin Angels fundraiser.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Bar & Food Service Assistance
Local Table
09.2016 - 02.2017
- Assist bartending and wait staff in duties for both bar and food related service activities
- Daily inventory of food and bar stocks to allow accurate replacement orders of items consumed
- Processing of food and bar orders to ensure accurate and on time delivery to customers.
Cashier / Shift Manager / Assistant Manager
Subway
06.2014 - 08.2018
- Assistant manager night shift responsible for managing crew members in regards of transactions between customers, maintenance of store operations and closeout of daily sales
- Responsible for inventory and ordering operations for both day and night operations.
Education
Bachelor's Degree in Business Administration - Business Management
Texas Tech University
Lubbock, TX08.2021
Skills
- Excel, Windows, iOS, and Power Point
- Working in team environments that focus on accomplishing shared goals
- General management and interpersonal skills
- Cost reviewing
Timeline
Account Manager and Customer Success Specialist
Fagron Inc.
11.2021 - Current
Sales Representative
Majesty Marketing
07.2021 - 11.2021
Cashier
Sprouts Farmers Market
05.2019 - 12.2019
Driver
Uber
09.2018 - Current
Bar & Food Service Assistance
Local Table
09.2016 - 02.2017
Cashier / Shift Manager / Assistant Manager
Subway
06.2014 - 08.2018
Bachelor's Degree in Business Administration - Business Management
Texas Tech University