Jake Bendik
Pittsburgh,PA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Specialist
Ember It
03.2022 - Current
- Managed multiple clients and worked with employees on tickets submitted
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Communicated with clients to verify roots and causes of computer problems.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Connected to computer of client using remote link to install new programs and applications.
- Monitored systems in operation and quickly troubleshot errors.
- Used ITGlue to create and updated tracking documents and ConnectWise as ticketing portal, have experience through the platform.
Service Desk Technician
Ideal Integrations
03.2019 - 03.2022
- Provide customer support 24/7
- Monitor SOPHOS alerts and virus protection
- Active Directory management
- Microsoft Azure data management
- Microsoft 365 application configuration
- Mobile device setup for company policy
- Extreme Management Center configuration with network and devices
- KACE computer inventory and application deployment
- Citrix configuration
- Global Protect deployment and troubleshooting
- Zoom installation and troubleshooting
- Intune configuration and mobile device support.
System Administrator
Pediatric Alliance
08.2015 - 02.2019
- Network/Server Administration
- Active Directory management
- Backup strategy
- OS patching/upgrades
- Software installs/upgrades
- Monitoring/alert config
- Performance tuning
- Security of data
- Maintain user access
- Setup and configure support systems
- Designing, planning, setting up, maintaining and expanding the network Exchange Administration
- Setup and maintain mail system
- Troubleshoot delivery issues
- Create and update blacklist, whitelist, and spam filter configuration.
Education
Associate in Information Technology and Security/Networking -
Penn Commercial
Washington, PA06.2014
Skills
- System Administrator
- Active Directory
- VMware
- System Administration
- Windows
- Help desk
- Customer Support
- Computer networking
- Intune
- Azure 365
- Software Troubleshooting
- Network Support
Certification
- VEEAM Certified Sales Professional (Present)
- VEEAM Certified Technical Sales Professional (Present)
- PrinterLogic Technician Certification
Timeline
Support Specialist
Ember It
03.2022 - Current
Service Desk Technician
Ideal Integrations
03.2019 - 03.2022
System Administrator
Pediatric Alliance
08.2015 - 02.2019
Associate in Information Technology and Security/Networking -
Penn Commercial