Jake Bitzer
Flower Mound,TX
Summary
Dedicated professional with extensive experience in workflow management and alignments. Known for strong problem-solving and relationship-building skills, contributing to significant improvements in service delivery and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Workflow Manager
Discount Tire
Flower Mound, TX
09.2020 - Current
- Streamlined workflow processes to enhance operational efficiency across multiple service locations.
- Led cross-functional teams to implement process improvements, reducing turnaround times for tire services.
- Mentored junior staff on best practices in workflow management and customer service excellence.
- Established clear expectations and goals for team members, fostering accountability and enhancing performance outcomes.
- Improved workflow efficiency by analyzing and optimizing processes within the department.
- Trained new employees on workflow management best practices, ensuring smooth integration into the team and quick adaptability to their roles.
Alignment Technician
Discount Tire
Lewisville, TX
11.2022 - 10.2025
- Increased customer satisfaction with precise tire balancing, rotations, and repairs.
- Interacted with customers to explain issues causing misalignment or damage to vehicle.
- Assisted customers in understanding the importance of proper wheel alignment for optimal driving conditions.
- Trained junior technicians on alignment procedures and safety protocols to enhance team performance.
- Conducted precise wheel alignments using advanced alignment machinery and diagnostic tools.
Education
High School Diploma -
Edward S. Marcus High School
Flower Mound, TXSkills
- Positive attitude
- Teamwork
- Problem-solving
- Time management
- Reliability
- Multitasking Abilities
- Adaptability and flexibility
- Relationship building
Certification
- Certified Alignment Technician, Discount Tire - 2023-Current
- Certified Assistant Manager, Discount Tire - 2021-2026
Timeline
Alignment Technician
Discount Tire
11.2022 - 10.2025
Workflow Manager
Discount Tire
09.2020 - Current
High School Diploma -
Edward S. Marcus High School