Jake Britton
Trimble,TN
Summary
Resume Overview – Jake Britton, Motivated and adaptable professional with a background in business management and over four years of experience in sales, training, and manufacturing operations. Demonstrated success as a Sales Trainer at Conduent, where I led interactive training sessions, managed performance assessments, and contributed to a high-performing sales culture. At Ermco as a Tranco Operator and Forklift Driver, maintaining high standards for safety, efficiency, and product quality. Known for strong interpersonal skills, attention to detail, and a passion for technology and continuous improvement. Currently returning to school to pursue a bachelor’s degree in business administration at Southern New Hampshire University, with the goal of expanding
my leadership and business development expertise. Authorized to work in the US for any employer
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tenured Sales Trainer
Conduent Business Services, LLC (Formerly Xerox)
Conway, AR
08.2020 - 08.2023
- As a Sales Trainer, I played a pivotal role in driving the success of our sales force by designing and delivering comprehensive training programs that empowered sales professionals to excel in a competitive market.
- Key Accomplishments:
- Curriculum Deliverables:
- Delivered training modules that encompassed sales methodologies, techniques, and product knowledge. Successfully integrated my own personality and teaching style to create dynamic and interactive learning experiences.
- Training Delivery:
- Conducted full time training sessions, ensuring that each session was informative, engaging, and aligned with the needs of diverse sales teams. Leveraged real-world examples and role-playing exercises to enhance learning retention and practical application.
- Tool Proficiency:
- Equipped trainees with the skills to effectively use sales tools and resources. Demonstrated how to navigate tools and locate essential materials, empowering sales professionals to streamline their workflows and improve efficiency.
- Attendance Tracking:
- Managed attendance records for training sessions, maintaining accurate and up-to-date records of participant engagement and progress.
- Performance Evaluation:
- Developed and maintained a detailed grade book to track trainees' progress and performance. Regularly reviewed and analyzed trainees' assessments, providing constructive feedback to foster continuous improvement.
- Cross-Functional Collaboration:
- Collaborated closely with cross-functional teams to ensure training content was aligned with business objectives and market trends. Integrated insights from various departments to create a holistic training experience.
- Skills Utilized:
- Training Delivery
- Sales Methodologies
- Interactive Learning Techniques
- Tool and Resource Proficiency
- Attendance Management
- Performance Assessment and Feedback
- Cross-Functional Collaboration
- Conduent is a leader in business services, dedicated to enhancing client interactions through innovative solutions.
- My role as a Tenured Sales Trainer at Conduent allowed me to harness my passion for teaching and sales to cultivate a highly skilled and motivated sales force. Through dynamic training methods and personalized instruction, I contributed to the continuous growth and success of the sales teams while fostering a culture of learning and development within the organization.
Student Tutor
SNHU
Manchester, NH
01.2026 - Current
- Developed tailored lesson plans to meet diverse learning styles and needs.
- Facilitated study sessions that improved student engagement and retention of material.
- Assisted students in breaking down complex topics into manageable parts for increased comprehension.
- Applied different teaching techniques to improve student grades, build test skills and foster classroom confidence.
Tranco Operator/Forklift Driver
Ermco
Newbern, TN
12.2023 - 02.2026
- Operated tranco machinery to produce cores efficiently and according to production schedules.
- Utilized forklifts to transport materials and finished products within the facility, ensuring timely delivery to designated areas.
- Maintained a safe working environment by adhering to company safety protocols and procedures.
- Collaborated with team members to optimize workflow and meet production targets.
- Implemented quality control measures to ensure the integrity of produced cores.
- Received commendations for consistently meeting production quotas and demonstrating strong attention to detail.
- Work Experience: Ermco
Education
Associate of Arts - Business Management
Southern New Hampshire University
Manchester, NH05-2026
Bachelor of Arts - Business Administration
Southern New Hampshire University
Manchester, NH05-2027
No Degree - business management
University of Central Arkansas
Conway, AR08-2022
High School Diploma - undefined
Seguin High School
Arlington, TX05-2017
Skills
- Customer service (3 years)
- Sales (4 years)
- Problem Solving (2 years)
- Training & development (2 years)
- Detail oriented (3 years)
- Warehouse Management
- Quality assurance (1 year)
- Leadership (2 years)
- Student motivation
- Technological proficiency
- Goal setting
Certification
- Certified Stand-up & Sit-down Forklifts, Ermco
- Driver's License
Timeline
Student Tutor
SNHU
01.2026 - Current
Tranco Operator/Forklift Driver
Ermco
12.2023 - 02.2026
Tenured Sales Trainer
Conduent Business Services, LLC (Formerly Xerox)
08.2020 - 08.2023
High School Diploma - undefined
Seguin High School
Associate of Arts - Business Management
Southern New Hampshire University
Bachelor of Arts - Business Administration
Southern New Hampshire University
No Degree - business management
University of Central Arkansas
Additional Information
I've done sales for over three years. In fact I've even been a sales trainer, and a part of their quality assurance team. I take my work seriously to bring the highest standard. I'm very personable and passionate about technology. Due to my sales statistics I was asked to join a pilot program along side a select group. Over the 90 days we were able to get the program approved to a full position from the hard work and sales stats our team brought in.