Jake Buckner
McKinney,TX
Summary
Dynamic professional with a proven track record at Sewell Automotive Companies, excelling in customer service and conflict resolution. Adept at training and mentoring employees, I foster strong relationships and implement process improvements to enhance operational efficiency. Recognized for effectively resolving customer complaints and ensuring satisfaction in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Assistant Service Manager
Sewell Automotive Companies
Dallas
08.2022 - Current
- Communicated effectively with clients to address inquiries and concerns.
- Collaborated with technicians to ensure timely vehicle servicing.
- Trained new employees on service procedures and company policies.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Created written estimates and obtained customer consent to proceed.
Teacher & Coach
Princeton ISD
Princeton
08.2019 - 05.2022
- Developed engaging lesson plans aligned with state standards.
- Fostered a positive classroom environment to enhance student learning.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Organized and led practice sessions to improve team strategies and techniques.
Teacher & Coach
Quinlan ISD
Quinlan
08.2018 - 08.2019
- Developed engaging lesson plans aligned with state curriculum standards.
- Facilitated classroom discussions to enhance student understanding and participation.
- Implemented classroom management strategies to maintain a positive learning environment.
- Provided individualized instruction to meet the needs of all students.
Radio Producer
Ramar Communications
Lubbock
01.2014 - 04.2016
- Produced radio shows for Double T 973 ESPN sports affiliated station
- Co-hosted the Sunday Morning Blitz for Double T 973
Education
Bachelor of Arts - History & English
Texas Tech University
Lubbock, TX12-2017
Rowlett High School
Rowlett, TX05-2013
Skills
- Customer service
- Time management
- Problem solving
- Conflict resolution
- Employee mentoring
- Relationship building
- Process improvement
- Strong leadership
- Process implementation
- Reliable and responsible
Accomplishments
- 3X Presidential performer with Sewell Automotive Companies
Timeline
Assistant Service Manager
Sewell Automotive Companies
08.2022 - Current
Teacher & Coach
Princeton ISD
08.2019 - 05.2022
Teacher & Coach
Quinlan ISD
08.2018 - 08.2019
Radio Producer
Ramar Communications
01.2014 - 04.2016
Bachelor of Arts - History & English
Texas Tech University
Rowlett High School
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