Jake Busse
Forest Lake,MN
Summary
Computer Science student dedicated to improving skills through hands-on learning and development work. Proficient in web development as well as industry standard programming languages and practices. Well-organized and collaborative team player with strong communication and analytical abilities as well as a passion for the field.
Overview
3
3
years of professional experience
Work History
IT Desktop Support Services Intern
North Memorial Health
06.2022 - Current
- Communicate effectively with users and team members to provide unmatched customer service and resolve user issues.
- Provide Tier II on-site support in a large-scale hospital environment.
- Employ critical thinking skills to solve user issues in a timely manner.
- Provide support for many varieties of applications, devices, and interfaces that impact patient care.
Customer Service Associate
Walmart
06.2020 - 04.2022
- Worked with customers in a variety of bank-level financial transactions to provide excellent service.
- Trusted to handle cash amounts of over $10,000.
- Facilitated an organized and productive working environment.
- Delegated tasks to other team members in order to sustain or increase productivity when team leaders were not present.
Education
Bachelor of Arts - Computer Science
University of Minnesota - Twin Cities
Minneapolis05.2026
High School Diploma -
Totino-Grace High School
Fridley, MN05.2022
Skills
- HTML/CSS
- Java
- C/C#
- x86 Assembly
- JavaScript
- Python
- SQL
- Meeting Coordination
- Clerical Support
- Analytics
- Discrete mathematics
- Computer architecture
Leadership
Lifecycle Project Lead, North Memorial Health - Robbinsdale, MN
June 2023 - August 2023
- Employed an agile project management approach to facilitate continuous process improvement.
- Led a team tasked with the deployment of over 800 workstations in over 10 clinic environments around the Twin Cities.
- Implemented a series of workflows and processes to maintain timely sufficient progress.
- Led collaborative meetings to discuss strength points and growth opportunities that resulted in process changes over an iterative process.
- Wrote in-depth and informative documentation for team members to better understand processes.
Languages
Spanish
Native or Bilingual
Timeline
IT Desktop Support Services Intern
North Memorial Health
06.2022 - Current
Customer Service Associate
Walmart
06.2020 - 04.2022
Bachelor of Arts - Computer Science
University of Minnesota - Twin Cities
High School Diploma -
Totino-Grace High School
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