Jake Thomas Cook

• Provided exceptional service to customers, addressing their needs and resolving issues promptly.
• Engaged in sales activities, including upselling products and services, and participated in marketing initiatives to attract new customers.
• Handled financial transactions, prepared reports, and assisted in budgeting and forecasting.
• Addressed and resolved customer complaints and operational challenges efficiently.
• Excellent verbal and written communication skills, ability to interact effectively with customers and team members.
• Strong leadership abilities, demonstrated through team supervision and mentoring.
• Dedicated to providing outstanding customer service and enhancing customer satisfaction.
• Skilled in managing time and prioritizing tasks to ensure efficient branch operations.
• Managed and mentored team of 15 employees.

• Optimized inventory management procedures, resulting in reduced waste and improved cost control measures.
• Manage approximately 200 incoming calls, 100 emails and faxes per week.
• Established strong working relationships with vendors and suppliers to negotiate favorable contracts while maintaining high-quality standards for products or services received from external sources.
• Boosted team morale by recognizing individual achievements through an established reward system, leading to higher levels of employee engagement.
• Defined clear targets and objectives and communicated to other team members.

• Assess the condition of vehicle interiors and exteriors for any cosmetic issues.
• Use various cleaning agents and tools to wash, wax, polish, and vacuum the vehicle's interior and exterior.
• Shampoo and deodorize seats and carpets, clean windows, and remove debris from cup holders and crevices.
• Apply waxes, polishes, and other protective treatments to maintain and enhance the vehicle's appearance.
• Keep records of the vehicle's condition and the services performed.
• Communicate with customers to understand their needs and ensure satisfaction.
• Monitor and reorder cleaning supplies as needed

• Performed efficient and high-quality repairs on stone-damaged windshields, ensuring customer safety and satisfaction.
• Conducted full windshield replacements when repairs were not feasible, adhering to industry standards and safety protocols.
• Provided exceptional customer service, addressing inquiries and concerns, and ensuring a positive customer experience.
• Delivered mobile repair services, traveling to customer locations to perform repairs and replacements.
• Managed inventory of repair materials and tools, ensuring availability and proper maintenance.
• Conducted thorough inspections of completed repairs and replacements to ensure quality and safety compliance.
• Maintained accurate records of repairs and replacements, including customer information and service details.

• Prepared vehicles for painting by cleaning, sanding, and masking surfaces to ensure optimal paint adhesion and finish.
• Conducted thorough inspections of prepped surfaces to identify and address any imperfections before painting.
• Worked closely with painters and other team members to ensure efficient workflow and high-quality results.
• Adhered to all safety protocols and guidelines to maintain a safe working environment.

This role began as a summer job and transitioned into a full-time position, allowing me to develop a strong foundation in automotive refinishing. I left the position in May 2018 to pursue my bachelor's degree full-time.