Summary
Overview
Work History
Education
Skills
Timeline
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Jake Empey

Sandy,UT

Summary

-Efficient worker skilled at connecting with people and promoting products.

-Open and positive communicator with a calm and level-headed approach to managing routine needs and meeting special challenges.

-Experienced skiing professional with a strong background in customer service. Successfully assisted customers in selecting the appropriate equipment based on their needs and skill level across 5 seasons.

-Motivated Ski Instructor with expertise in preventing critical incidents and ensuring safety during snow sports and leisure activities. Trained in basic and advanced safety measures, emergency response techniques, and multitasking. Strong interpersonal skills to effectively communicate with diverse individuals.

-Hardworking and competent professional with extensive knowledge in ski industry operations. Punctual and professional, willing to work various shifts and driven to perform successfully in solitary role or as part of team.

Overview

6
6
years of professional experience

Work History

Lab Technician

Pocock Industrial
Murray, UT
07.2018 - Current
  • Basic housekeeping work in the lab and warehouse.
  • Reorganizing the warehouse regularly and labeling everything.
  • Employed methods to ensure the quality of collected samples and stored specimens properly.
  • Recorded, reported, and posted results in company software.
  • Maintained, calibrated, and troubleshot pH probes, Eh meters, balances, automatic pipettes, and diluters.
  • Cleaned and sterilized lab area, tools, and equipment.
  • Traveled domestically and internationally in professional environments.
  • Performed complex testing procedures per company and ASTM standards.

Certified Ski Instructor

Snowbird Ski & Summer Resort / Deer Valley Resort
Alta, Utah
11.2021 - 02.2023
  • Led instructional classes for skiing to teach young kids to ski safely and protect them from dangerous situations.
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Maintained equipment in good working order with frequent inspections and minor repairs.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Explained safety rules and procedures regarding activities to patrons and guests to inform and educate them..
  • Collaborated closely with the team to identify issues and the quickest methods for remediation.
  • Listened to class members and customers, and adapted class content and instructions to meet needs and enhance fitness and engagement.
  • Completed up to 8 individual sessions or 4 group classes each day.
  • Handled student situations using logic and mediation skills.

Ski Rental Technician

Snowbird Mountain School
Salt Lake City, UT
11.2021 - 03.2022
  • Welcomed customers, offered assistance, and answered questions by providing rates, terms, and conditions of rental.
  • Answered telephones to assist customers and resolve issues.
  • Collected payment by processing credit card transactions.
  • Explained policies and reviewed documentation to obtain signatures.
  • Contacted customers and billing parties about overdue rentals, and requested expected date of return.
  • Reviewed daily sales transactions and analyzed for errors.
  • Signed for delivered items, unpacked boxes, posted received products into inventory, and restocked items properly.
  • Completed repairs and cleaned rental items to maintain condition.
  • Delivered exceptional service by greeting customers, taking orders and filling each accurately.
  • Resolved customer complaints and fostered customer retention and loyalty.

Education

High School Diploma -

Alta High School
Sandy, UT
05.2020

Some College (No Degree) - Business Administration And Management

SLCC
Salt Lake, UT

Skills

  • Problem resolution
  • Friendly, positive attitude
  • Ski techniques education
  • Lift safety
  • Group and individual instruction
  • Training exercises
  • Fitness equipment expertise
  • Behavior standards
  • Supervision & leadership

Timeline

Certified Ski Instructor

Snowbird Ski & Summer Resort / Deer Valley Resort
11.2021 - 02.2023

Ski Rental Technician

Snowbird Mountain School
11.2021 - 03.2022

Lab Technician

Pocock Industrial
07.2018 - Current

High School Diploma -

Alta High School

Some College (No Degree) - Business Administration And Management

SLCC

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Jake Empey