Jake Ferretti
Farmingdale,NY
Summary
Skilled Technologist with a background in customer service and hospitality, as well as experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
3
3
years of professional experience
Work History
Level 1 Technician
Long Island Computer Networks
Hauppauge, NY
2022.04 - Current
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Patiently walked individuals through basic troubleshooting tasks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
Help Desk Technician - Fordham University Contract
Custom Computer Specialists
Remote
07.2021 - 03.2022
- Broke down and evaluated user problems, using personal expertise and probing questions.
- Expertly navigated uncomfortable user calls and disarmed irritable customers
- Used my technical expertise to quickly resolve issues without need for escalation
- Escalated more complicated issues when necessary and followed proper company protocol to ensure tickets were handled in a timely fashion
- Maintained an efficient and professional work-ethic and environment while working remotely
Tier 2 Specialist - Fordham University Contract
Custom Computer Specialists
New York, NY
09.2019 - 07.2021
- Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
- Dispatched and managed student workers to correct issues requiring in-person technical assistance.
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
Information Technology Intern
Custom Computer Specialists
Hauppauge, NY
07.2019 - 09.2019
- Shadowed more experienced technicians with an eagerness to learn and replicate processes
- Learned and understood company contracts with various school districts and medical centers
- Assisted computer users with technical issues at workstations.
- Installed, modified and repaired software and hardware to resolve technical issues.
Education
Technical Degree - CNT - Computer Networking Technician
04.2019
Certification
- CompTIA Network+ ce Certification
Code: 9X6QK69HXDBQQ3KH Verify at: http://verify.CompTIA.org
Skills
- Self-Motivated
- Conflict Resolution
- Flexible and Adaptable
- Wireshark software
- Deductive reasoning skills
- Effective communication and listening
- Analytical and Methodical
- Eagerness to learn
Hobbies
- Cryptocurrency and blockchain
- Creative writing
- Puzzle solving
- Real-time strategy video games (i.e. Starcraft II and Warcraft III)
Additional Information
- Currently studying for my Comptia CySA+ certification exam, as well as spending my free time learning python and blockchain.
- The world is becoming a scarier and less secure place. I want to do my part to keep your organization safe from threats and your infrastructure intact.
Timeline
Level 1 Technician - Long Island Computer Networks
2022.04 - Current
Help Desk Technician - Fordham University Contract - Custom Computer Specialists
07.2021 - 03.2022
Tier 2 Specialist - Fordham University Contract - Custom Computer Specialists
09.2019 - 07.2021
Information Technology Intern - Custom Computer Specialists
07.2019 - 09.2019
Florida Career College - Boynton Beach - Technical Degree, CNT - Computer Networking Technician
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