Tyler Summers
Saint Peters,MO
Overview
3
3
years of professional experience
Work History
Level 1 Technician
Innovative Business Technologies
Cottleville, MO
03.2025 - Current
- Diagnosed and resolved technical issues for clients using troubleshooting techniques.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Educated customers on system features and best practices for usage.
- Deployed new applications according to customer requirements.
- Installed and configured computer systems, printers, and other peripherals.
- Solved software application problems in a timely manner.
- Repaired damaged laptops or desktops by replacing faulty components.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
NOC Technician
Datotel
St Louis, MO
02.2023 - 03.2025
- Configured and installed network hardware, such as routers, switches, firewalls, and access points.
- Monitored network performance to detect potential issues or outages, and take corrective action.
- Analyzed system logs and identified potential issues with computer systems.
- Performed troubleshooting to diagnose and resolve technical issues related to networks.
- Implemented security measures to protect the organization's information systems.
- Provided technical support for LAN and WAN infrastructure components, including cabling, hubs, switches, and routers.
- Received and prioritized support requests to maximize resource utilization.
- Maintained a positive working relationship with fellow staff and management.
- Performed daily backups and routine monitoring of switches, computer systems, and data networks for optimal operation.
- Read and understood network printouts to locate facility equipment.
- Communicated technical information in easily understood terms to non-technical individuals.
Education
Associate of Applied Science - Cyber Security
St. Charles Community College
Saint Charles, MO07.2022
High School Diploma -
Francis Howell Central High School
Saint Charles, MO06.2019
Skills
- Network monitoring and response
- Ticketing flow and escalation
- Windows installation and configuration
- Problem solving
- Team collaboration
- Networking hardware installation
- Client-facing support
- Cable termination
Timeline
Level 1 Technician
Innovative Business Technologies
03.2025 - Current
NOC Technician
Datotel
02.2023 - 03.2025
Associate of Applied Science - Cyber Security
St. Charles Community College
High School Diploma -
Francis Howell Central High School