Jake Gaines
Phoenix,AZ
Summary
Dynamic professional with a proven track record at Mountainside Fitness, excelling in membership sales and staff management. Recognized for helping lead a team to achieve the 2024 Club of the Year award, while enhancing customer satisfaction through effective conflict resolution and communication skills. Committed to fostering a high-performance culture.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Mountainside Fitness
03.2024 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Led the membership sales team, playing a key role in the Desert Ridge location earning the 2024 Club of the Year award
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Member Services Representative
Mountainside Fitness
08.2023 - 03.2024
- Recognized as top sales representative at the Desert Ridge location for five consecutive months, leading to promotion to Assistant General Manager
- Resolved escalated member issues professionally, demonstrating empathy and understanding while maintaining company guidelines.
- Consistently sold memberships at a high rate, rapidly developing strong sales and customer engagement skills
Front Desk Attendant
Mountainside Fitness
08.2022 - 08.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized gym, contributing to the overall professionalism of the atmosphere.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Bachelor of Science - Sports And Entertainment Management
Grand Canyon University
Phoenix, AZ12-2024
Skills
- Closing Techniques & Objection Handling
- Staff management
- Conflict Resolution
- Membership Sales Strategies
- Delegation & Supervision
- Sales Goal Achievement
- Lead Generation & Conversion
- Scheduling & Shift Management
- Professional Email & Phone Communication
Timeline
Assistant General Manager
Mountainside Fitness
03.2024 - Current
Member Services Representative
Mountainside Fitness
08.2023 - 03.2024
Front Desk Attendant
Mountainside Fitness
08.2022 - 08.2023
Bachelor of Science - Sports And Entertainment Management
Grand Canyon University
Similar Profiles
Rebekah EtnierRebekah Etnier
Front Desk/Member Services Representative at Mountainside FitnessFront Desk/Member Services Representative at Mountainside Fitness
Janice GilJanice Gil
PERSONAL TRAINER/FASCIAL STRETCHING THERAPIST at Mountainside FitnessPERSONAL TRAINER/FASCIAL STRETCHING THERAPIST at Mountainside Fitness
Maria BoydMaria Boyd
Childcare Provider at Mountainside FitnessChildcare Provider at Mountainside Fitness
Alexis R. SmithAlexis R. Smith
Director of Operations – Grants Management & Donor Engagement at Jewish Family & Children’s ServiceDirector of Operations – Grants Management & Donor Engagement at Jewish Family & Children’s Service
Vanessa CorreaVanessa Correa
BHT/CNA at NursioBHT/CNA at Nursio