Summary
Overview
Work History
Education
Skills
References
Timeline
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Jake Gallagher

Katy,Texas

Summary

Experienced customer service professional seeking a position with a customer service-focused company that prioritizes employee growth and development. Dedicated to continuously improving service quality to deliver exceptional customer experiences.

Overview

10
10
years of professional experience

Work History

Parts Lister

Third Coast Powersports
03.2024 - Current
  • Produced visually appealing images that accurately represented each product''s features and benefits within the listing itself.
  • Developed a keen eye for recognizing valuable items within large inventories, ensuring their prompt listing and maximizing potential profits.
  • Utilized multiple online platforms to expand the reach of product listings, increasing overall visibility and attracting a wider audience of potential buyers.
  • Enhanced listing accuracy by diligently researching product details and cross-referencing multiple sources.

Team Mancuso Powersports
01.2021 - 01.2022
  • Job duties included answering phones, ordering parts as needed for customer, shipping and receiving orders, pulling orders and parts for customers and service department as needed, straightening up showroom

Maintenance Technician

ASCO Equipment
01.2018 - 01.2021
  • Job duties included all fluid changes, replacing machine parts, diagnosing equipment issues, field jobs as needed
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.

Ford
01.2017 - 01.2018
  • Job duties included oil changes, fuel flushes, full brake jobs, brake flushed, mounting and balancing tires, and test drives

Opening Manager

Advanced Auto Part
01.2016 - 01.2017
  • Job duties included answering phone calls, opening the store for the day, helping customers with parts, stocking shelves, counting registers every morning

Discount Tire
01.2015 - 01.2016
  • Job duties included changing tires, balance tires, check tire pressure

Education

Technician - Heavy Equipment Maintenance Technology

Universal Technical Institute
06.2017

High School Diploma -

Cinco Ranch Highschool
Katy, TX
05.2015

Skills

  • Detail-oriented mindset
  • Technical aptitude
  • Research abilities
  • Facebook Marketplace
  • Pricing strategy
  • Product sourcing
  • Price Structuring
  • Cost-benefit analysis
  • Inventory Coordination
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Reliability
  • Adaptability and Flexibility
  • Retail knowledge
  • Relationship Building

References

  • Peter Tsamis, Lead pipeline controller at Williams, (518) 505-7029
  • Paul Phang, DDS and owner of Image Orthodontics PLLC, (281) 579-2600

Timeline

Parts Lister

Third Coast Powersports
03.2024 - Current

Team Mancuso Powersports
01.2021 - 01.2022

Maintenance Technician

ASCO Equipment
01.2018 - 01.2021

Ford
01.2017 - 01.2018

Opening Manager

Advanced Auto Part
01.2016 - 01.2017

Discount Tire
01.2015 - 01.2016

Technician - Heavy Equipment Maintenance Technology

Universal Technical Institute

High School Diploma -

Cinco Ranch Highschool

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