JAKE GEORGE
Des Plaines,IL
Summary
Results-driven Technical Consultant at Capgemini with a proven track record in QA testing, data analysis, and lab management within technology initiatives for McDonald's. Expertise in executing comprehensive test plans, validating system changes, and identifying defects while maintaining robust multi-environment lab setups that support enterprise-scale deployments. Recognized for exceptional troubleshooting skills, effective cross-functional collaboration, and clear communication, ensuring high-quality, stable, and thoroughly tested system operations. Committed to driving continuous improvement and delivering innovative solutions that enhance operational efficiency.
Overview
3
3
years of professional experience
Work History
Lab Manager
Capgemini
Chicago, Illinois
08.2025 - Current
- Led lab operations for McDonald's drive-thru AI agent testing.
- Solely managed 5 Conversational Commerce lab environments, deploying configurations to test servers based on client requirements and maintaining overall environment stability and health.
- Managed technical workflows and coordinated infrastructure testing.
- Collaborated with cross-functional teams to troubleshoot and resolve system issues.
- Supported deployment and maintenance of restaurant server applications.
- Supervised team members in daily lab activities and workflow management.
- Conducted inventory management of laboratory supplies and reagents.
- Maintained lab hardware, managed equipment lifecycle updates, and tracked environment changes through documentation and reporting.
QA Test Engineer
Capgemini
Chicago, Illinois
08.2023 - 06.2025
- Handled daily support tickets and maintained QRD scripts.
- Implemented application and security deployments across restaurant servers.
- Reviewed requirements documents to ensure accuracy of specifications and compliance with standards.
- Collaborated with the development team to troubleshoot and resolve issues effectively.
- Assisted in creating and optimizing automated test scripts to streamline testing processes.
- Developed and executed comprehensive test plans for McDonald's software applications, ensuring quality and performance standards.
- Identified, documented, and tracked defects using JIRA, facilitating timely resolution by development teams.
- Conducted thorough functional and non-functional testing to validate product features against requirements.
- Trained and onboarded new team members on lab workflows, testing processes, and tool usage.
RFM Data Analyst
Capgemini
Chicago, Illinois
02.2023 - 05.2023
- Conducted lab testing and troubleshooting for promotional systems to enhance performance.
- Managed RFM database, facilitating collaboration with promotions team on key initiatives.
- Delivered insights that significantly improved system performance and customer engagement.
Education
Bachelor of Science - Computer Engineering
Marquette University
Milwaukee, WISkills
- Technical workflow management
- Quality control
- Database management
- Data analysis
- Functional testing
- Cross-functional collaboration
- Technical troubleshooting
- Inventory management
- Team collaboration
- Infrastructure testing
- Restaurant technology
- Communication skills
- Customer relationship management
- Automation scripting
- Manual testing
- Regression testing
Timeline
Lab Manager
Capgemini
08.2025 - Current
QA Test Engineer
Capgemini
08.2023 - 06.2025
RFM Data Analyst
Capgemini
02.2023 - 05.2023
Bachelor of Science - Computer Engineering
Marquette University