Ryan Peppe
Allentown,PA
Summary
Dynamic professional with 10+ years of experience in customer service and client relations across various industries. Skilled in team leadership, operational management, and quality assurance. Recently earned a Bachelor of Science in Sports Management, graduating Summa Cum Laude, with aspirations to transition into the sports industry. Known for excellent communication, organizational skills, and a commitment to fostering positive client experiences.
Overview
11
11
years of professional experience
Work History
Lab Manager
Coral Reef Labs
Jonestown, PA
06.2024 - Current
- Managed and supervised daily laboratory operations, ensuring adherence to safety protocols and quality standards
- Oversaw inventory management, including ordering supplies and maintaining equipment
- Led a team of 15 lab technicians in conducting experiments, analyzing data, and generating reports
- Communicated directly with clients regarding results and assisted with Quality Management duties
Trust and Safety Lead
The Meet Group
New Hope, PA
08.2020 - 06.2024
- Troubleshooting customer concerns and resolving technical issues to ensure user satisfaction
- Managed cash payouts for live streamers and conducted fraud investigations
- Monitored potential violations of platform policies and collaborated with supervisors on special projects
Lab Technician
US Cannalytics
Bethlehem, PA
02.2020 - 08.2020
- Performed laboratory testing on medical marijuana samples using advanced equipment
- Managed sample intake and flow
- Maintained client relations and documented accurate data for reporting
Intake Specialist
PCR Labs
Allentown, PA
08.2019 - 02.2020
- Updated MJ Freeway software, receiving manifests and uploading reports
- Managed client relations, completed intake paperwork, and organized sample flow
- Coordinated with departments on reporting and sample management
Housekeeping Inspector
Courtyard by Marriott
Bethlehem, PA
01.2019 - 08.2019
- Inspected guest rooms to ensure cleanliness and adherence to standards
- Created cleaning schedules based on staffing and workload
Photographer
Milan Rose
Hillsborough, NJ
10.2017 - 12.2018
- Photographed high school seniors and children in a studio setting
- Assisted with studio operations and performed administrative tasks
Warehouse Specialist
Stitch Fix
Bethlehem, PA
06.2016 - 09.2017
- Supervised a team of over 20 employees and ensured daily shipping goals were met
- Coordinated with shipping providers and trained staff for quality assurance
- Managed inventory and streamlined workflows across departments
Front Desk Manager
Courtyard by Marriott
Bethlehem, PA
02.2014 - 05.2016
- Oversaw front desk and housekeeping staff, ensuring seamless guest experiences
- Ordered supplies, managed guest reservations, and supported sales team efforts
- Communicated effectively with all hotel departments to maintain operations
Education
Bachelor of Science - Sports Management
Southern New Hampshire University
Manchester, NH04-2023
Skills
- Customer Service Excellence
- Client Relations and Communication
- Team Leadership and Staff Training
- Operations and Quality Management
- Data Analysis and Reporting
- Inventory Management and Workflow Optimization
- Sports Management Principles
Affiliations
Head Coach
Lehigh Valley Hurricanes (AAU Basketball Team) — 2019
- Led and managed a youth basketball team, organizing practices, developing game strategies, and fostering player development.
- Promoted teamwork, discipline, and sportsmanship among players.
- Coordinated with players, parents, and league officials to ensure smooth operations.
Game-Day Photographer
Philadelphia Union II — 2016
- Captured high-quality action shots during game days for team promotions and archives.
- Collaborated with the marketing team to ensure photographic needs were met.
- Contributed to enhancing the team's digital and social media presence with compelling imagery.
Timeline
Lab Manager
Coral Reef Labs
06.2024 - Current
Trust and Safety Lead
The Meet Group
08.2020 - 06.2024
Lab Technician
US Cannalytics
02.2020 - 08.2020
Intake Specialist
PCR Labs
08.2019 - 02.2020
Housekeeping Inspector
Courtyard by Marriott
01.2019 - 08.2019
Photographer
Milan Rose
10.2017 - 12.2018
Warehouse Specialist
Stitch Fix
06.2016 - 09.2017
Front Desk Manager
Courtyard by Marriott
02.2014 - 05.2016
Bachelor of Science - Sports Management
Southern New Hampshire University
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