Jake Greenberg
Northbrook,IL
Summary
Detail-oriented team player with strong customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Chipotle
11.2021 - Current
- Greet customers entering store and respond promptly to customer needs.
- Established relationships with customers to encourage repeat business.
- Operate POS system for cash and credit card transactions with excellent accuracy levels.
- Work flexible schedule and extra shifts to meet business needs.
- Help customers navigate applications and in-store technology to deliver best-in-class experiences.
Customer Service Representative
Prosper Trading
06.2020 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls and emails with minimal wait times.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Special Education Paraprofessional
IVY Hall Day School
09.2018 - 05.2019
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Maintained positive attitude and affirmatively communicated with each student.
- Provided individualized reading, writing and math instruction to support student development.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
Assistant Wrestling Coach
District 96
09.2018 - 05.2019
- Assisted head coach by overseeing practice warmups, conditioning and daily exercises while modeling proper technique.
- Individually coached struggling athletes to help boost confidence and meet personal goals.
- Maintained comprehensive knowledge of athletic medicine as related to common injuries and conditions across sport.
- Developed relationships with athletes to provide ongoing support and encouragement.
- Coached athlete to secure IESA Individual State Championship title
Education
High School Diploma -
William Rainey Harper College
Palatine, ILSkills
- Team Oriented
- Exceptional Customer Service
- Data Entry
- Conflict Resolution
- Exudes patience
- Ability to work in high pressure situations
- Ability to learn new skills
Certification
Paraprofessional License
Food Safety Handlers License
Timeline
Cashier
Chipotle
11.2021 - Current
Customer Service Representative
Prosper Trading
06.2020 - 06.2021
Special Education Paraprofessional
IVY Hall Day School
09.2018 - 05.2019
Assistant Wrestling Coach
District 96
09.2018 - 05.2019
High School Diploma -
William Rainey Harper College