Jake Helms
Findlay,Ohio
Summary
Results-driven Network Engineer with 2 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
17
17
years of professional experience
Work History
NETWORK ENGINEER
Synergy Consulting Group - Marathon Petroleum Company
05.2022 - 05.2024
- Recommended network security standards and upgrades to management.
- Managed vendor relationships effectively, negotiating contracts that aligned with organizational goals while reducing costs substantially.
- Collaborated with cross-functional teams for seamless network integration during mergers and acquisitions.
- Collaborated on large-scale projects that resulted in significant cost savings through resource optimization techniques.
- Reduced response times to network incidents with thorough documentation and efficient escalation procedures.
- Played an instrumental role in responding to critical outages swiftly, restoring services with minimal disruption to operations or user experience.
- Implemented configuration management tools like Ansible or Puppet which led to consistent deployment practices and reduced human error.
- Provided continuous support to end-users, resolving connectivity issues promptly and professionally.
- Troubleshot routers, layer 2 and 3 switches, and network firewalls.
- Designed, tested and implemented network servers, infrastructure and software.
OUTDOOR LAWN AND GARDEN SALES ASSOCIATE
Lowes
10.2021 - 05.2022
- Educated customers on proper usage of tools, equipment, fertilizers, pesticides, which led to increased safety practices among clientele.
- Improved overall shopping experience by keeping walkways clear of debris allowing easy access to all areas of the Lawn and Garden Department.
- Contributed to increased store revenue by upselling complementary products when assisting customers with their purchases.
- Increased customer satisfaction by providing knowledgeable and friendly assistance in the lawn and garden department.
- Developed strong relationships with vendors by maintaining clear communication channels regarding product availability, pricing, and delivery schedules.
- Enhanced store reputation with excellent customer service, addressing concerns, and finding solutions for various gardening needs.
LEADMAN
Roppe Rubber Corperation
11.2007 - 09.2020
- Assisted in employee training, boosting their skills and knowledge base for enhanced job performance.
- Prioritized tasks based on deadline requirements, ensuring timely completion of assignments without compromising quality.
- Trained and mentored new employees to enable safe and efficient job performance.
- Checked equipment to determine if maintenance was required.
- Oversaw daily operations leading to reduced errors through proactive monitoring of progress.
- Increased safety awareness with regular safety meetings and adherence to industry guidelines.
- Established clear communication channels to foster teamwork and collaboration among team members.
- Promoted a culture of continuous improvement by encouraging innovation and idea-sharing among team members.
- Followed applicable safety and health policies and procedures to promote crew safety and minimize accidents.
Education
Bachelor of Science - Network And Communication Management
DeVry University
Chicago, IL12.2024
Associate of Applied Science - Information Technology And Networking
DeVry University
Chicago, IL05.2022
Skills
- Network Troubleshooting
- Customer Support
- Training and mentoring
- Wireless Networking
- Data Center Operations
- VoIP Technologies
- Network design
- Incident Management
Personal Information
Title: Network Engineer
Timeline
NETWORK ENGINEER
Synergy Consulting Group - Marathon Petroleum Company
05.2022 - 05.2024
OUTDOOR LAWN AND GARDEN SALES ASSOCIATE
Lowes
10.2021 - 05.2022
LEADMAN
Roppe Rubber Corperation
11.2007 - 09.2020
Bachelor of Science - Network And Communication Management
DeVry University
Associate of Applied Science - Information Technology And Networking
DeVry University
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