Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Jake Hindman

Nowata,Oklahoma

Summary

Seasoned Cloud Support Engineer with background in managing complex cloud systems. Strengths include diagnosing and resolving technical problems, implementing cloud strategy, and optimizing cloud network performance for peak efficiency. Previous work includes successful projects to improve cloud infrastructure security and streamline operations. Skilled in communicating effectively with cross-functional teams to achieve shared objectives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cloud Support Engineer I

CloudHesive
Fort Lauderdale, FL
11.2021 - Current
  • Develop and implement cloud solutions tailored to client needs, enhancing system functionality and user satisfaction
  • Maintain and improve monitoring systems to ensure proactive management of IT environments, reducing potential downtimes
  • Implement automation processes that streamline daily operations and support functions
  • Perform cost analysis and optimizations that contribute to more efficient cloud resource usage
  • Onboard new employees, integrating them smoothly into existing IT infrastructure and providing initial support and training
  • Respond promptly and effectively to incidents, collaborating with teams to minimize service disruptions
  • Successfully led a project that integrated advanced monitoring tools into the company’s infrastructure, significantly enhancing the proactive management of systems
  • Developed and implemented a comprehensive onboarding program for IT infrastructure, praised for its efficiency and ease of integration

Education

Bachelor of Science - Business Information Technology

Rogers State University
Claremore, OK

Skills

  • Proficient in AWS Solutions
  • Cloud Computing with EC2
  • S3 Proficiency
  • RDS
  • Identity Access Management
  • Proficient in VPC Management
  • Amazon CloudWatch
  • AWS Route 53 Management
  • AWS Backups
  • Systems Manager
  • AWS CloudTrail Management
  • EventBridge Skills
  • Datadog Monitoring
  • Opsgenie Incident Management
  • PowerShell Management
  • AWS Cost Explorer
  • Microsoft 365
  • Active Directory
  • RMM tools
  • Datto RMM
  • Ninja RMM
  • Backup strategies
  • Datto
  • VMware Infrastructure Management
  • Druva Platform Experience
  • Patch management
  • Backup and recovery

Certification

  • AWS Certified Cloud Practitioner
  • AWS Certified Solutions Architect – Associate
  • Preparing for AWS Certified AI Practitioner
  • Preparing AWS Machine Learning Specialty

Accomplishments

  • Successfully led a project that integrated advanced monitoring tools into the company’s infrastructure, significantly enhancing the proactive management of systems.
  • Developed and implemented a comprehensive onboarding program for IT infrastructure, praised for its efficiency and ease of integration.

Languages

English
Professional

Timeline

Cloud Support Engineer I

CloudHesive
11.2021 - Current

Bachelor of Science - Business Information Technology

Rogers State University

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Jake Hindman