Jake Hodges
Mountain brook
Summary
Dynamic lab assistant with strong customer service skills and a focus on building rapport. Recognized for adaptability and integrity, with a passion for ensuring team cohesion and a positive environment.
Overview
5
5
years of professional experience
Work History
Lab Assistant
Auburn University
Auburn, AL
02.2025 - 12.2025
- Adapted quickly to changing priorities while ensuring timely completion of tasks.
- Logged samples correctly into computerized tracking system.
- Analyzed job applicants interviews and conversations with chatbots, evaluating skills according to our guidelines.
- Collaborated with team members to come to deliberate and make unanimous conclusions.
- Mediating conflict among team members to ensure team cohesion.
Cashier
Chicken Scratch Holdings
Birmingham, AL
10.2020 - 01.2022
- Processed customer transactions efficiently, ensuring accurate cash handling and maintaining register balance.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Managed inventory levels, restocking items promptly to ensure availability of popular products.
- Trained new team members on operational procedures and customer service best practices.
- Conducted daily cash reconciliation and prepared financial reports for management review.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Psychology
Auburn University
Auburn, Alabama, AL05-2026
Skills
- Building rapport
- Multicultural competence
- Empathy development
- Customer service
- Work ethic and integrity
- Patience and mediation skills
Accomplishments
Scored silver, top 5%, on the national Latin exam
Timeline
Lab Assistant
Auburn University
02.2025 - 12.2025
Cashier
Chicken Scratch Holdings
10.2020 - 01.2022
Bachelor of Science - Psychology
Auburn University