Jake Kaye
Las Vegas,NV
Summary
Hard working and knowledgeable collector with experience in managing overdue accounts and resolving payment issues. Background of negotiating repayment plans and reducing delinquency rates. Demonstrated ability to utilize effective communication and problem-solving skills to achieve positive outcomes.
Overview
2
2
years of professional experience
Work History
Collections Agent
Somerpointe Resorts
09.2024 - 09.2025
- Assisted customers with account inquiries and payment options.
- Developed understanding of collections software to track overdue accounts.
- Communicated effectively with clients to resolve outstanding balances.
- Maintained accurate records of customer interactions and payment arrangements.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Trained new collection representatives on collection processes.
Call Center Representative
Legion Solar
10.2023 - 07.2024
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Educated potential customers on solar technology benefits.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Green Valley High School
Henderson, NV05-2022
Skills
- Payment arrangement
- Delinquent account management
- Outbound calling
- Sales experience
- Active listening
- Call center background
- Teamwork
Timeline
Collections Agent
Somerpointe Resorts
09.2024 - 09.2025
Call Center Representative
Legion Solar
10.2023 - 07.2024
High School Diploma -
Green Valley High School
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