Jake Lopez
Chipotle Grill
COVINGTON,GA
1
Language
4
years of professional experience
Results-driven Service Leader experienced in team management and training to enhance customer satisfaction. Implemented efficient processes that improved productivity and fostered collaboration among service teams. Delivered consistent, high-quality outcomes by addressing and resolving service issues through effective leadership.
Work History
Service Leader
2 Years 11 Months- Resolved customer inquiries and issues promptly, improving guest satisfaction scores.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented efficient workflow processes, enhancing overall team productivity.
- Supervised daily operations, ensuring optimal service and product quality.
Pizza Maker
9 Months- Prepared various pizza toppings and ingredients following company specifications.
- Operated pizza ovens and kitchen equipment to ensure quality food preparation.
- Trained new staff on pizza-making techniques and kitchen safety protocols.
- Maintained cleanliness and organization of workstations in compliance with health standards.
Education
High School Diploma
- Whataburger Family Foundation Scholarship Recipient
Associate of Science - Pre Nursing
Skills
Team management
Coaching and mentoring
Customer recovery
Sales expertise
Customer service excellence
Operational efficiency
Exceptional communication
Budget management
Languages
Spanish
Native or Bilingual
Timeline
Service Leader
Chipotle Grill
09.2023 - CurrentRead More
Pizza Maker
Pizza Hut
12.2022 - 09.2023Read More
Georgia State University
Associate of Science from Pre Nursing
Read More
Eastside High School
High School Diploma
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