Jake Lucio
La Grange,IL
Summary
Dedicated and detail-oriented professional with 8 years of experience providing exceptional customer service to clients. Strong background in hospitality and a genuine passion for the travel industry. Eager to leverage personal skills and experience to pursue a career as a flight attendant. Known for upbeat energy and ability to thrive under pressure. Takes pride in delivering memorable experiences to customers. Safety-minded and people-oriented, committed to ensuring the highest level of service and satisfaction for all passengers.
Overview
7
7
years of professional experience
Work History
House and Pet Sitter
Rover
12.2023 - Current
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
- Communicated with homeowner via phone or text.
- Fed and watered animals and replaced dirty bedding and litter boxes.
Front Desk Staff
Score Sports Center
12.2019 - 12.2023
- Operate telephone to answer and forward calls to provide information, taking messages and scheduling consultations
- Act as face of the club, welcoming guests and providing them with information about the club, club rates, training, and equipment information
- Responsible for conducting all new member orientation, including facility tours and personalized fitness plan development
- Responsible for all aspects of receiving members and guests at the gym, including coordinating personal training and class schedules
- Assist customers by answering questions, fielding concerns, and providing other services that customers may need as a representative of the facility
- Supervised all member and guest interactions, including scheduling classes
- Responsible for keeping account of patrons
- Responsible of towel service
- Responsible for training new employees
- Maintain excellent customer service
- Increased fitness center membership
Server
Texas Roadhouse
08.2018 - 04.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier and Server
Now Serving Cafe
11.2017 - 07.2018
- Recorded food and drink orders and served customer requests to the highest standards
- Maintained full product knowledge of menu and specials
- Made suggestions to customers based on preferences
- Passed food orders through to kitchen staff clearly and quickly
- Trained new serving staff
- Prepared specialty coffee and tea beverages in a fast-paced environment
- Always mindful of sanitation and safety considerations when handling food
- Provided excellent customer service
- Played integral team role to efficiently complete orders and maintain the cafe's pristine conditions and orderly workflow
Education
Bachelor Of Arts - Education
National Louis University
Chicago, ILCollege of DuPage - Education
College of DuPage
Glen Elly12.2022
Illinois State University - Business
Illinois State University
Normal12.2019
Skills
- Fast Learner
- Ability to Multitask
- Ability to Work Under Pressure
- Strong Interpersonal Skills
- Excellent Customer Service Skills
- Personable
- Reliable
Hobbies and Interests
I enjoy rollerblading, taking my cat on hikes, and being in nature
References
Karla Wakim, Score Sports Center, info@scoresportscenter.com, 6302483564
Timeline
House and Pet Sitter
Rover
12.2023 - Current
Front Desk Staff
Score Sports Center
12.2019 - 12.2023
Server
Texas Roadhouse
08.2018 - 04.2019
Cashier and Server
Now Serving Cafe
11.2017 - 07.2018
Illinois State University - Business
Illinois State University
Bachelor Of Arts - Education
National Louis University
College of DuPage - Education
College of DuPage