Summary
Overview
Work History
Education
Skills
Additional Information
References
Work Availability
Work Preference
Software
Timeline
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Jake Lyon

Jake Lyon

Hagerstown,MD

Summary

Personable and analytical individual with talent for breaking down complex problems and providing actionable insights. Possesses foundational understanding of business operations and data analysis, with proficiency in Excel and Python. Poised to drive process improvements and support strategic decision-making through data-driven analysis.

Overview

4
4
years of professional experience

Work History

Business Analyst

Fiserv
01.2024 - 12.2024
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
  • Utilized Generative AI to Transform and Expand Existing Knowledge Base
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Developed Procedures and Automated Tasks to Complete Organizational Objectives

Delivery Driver

Dominos Pizza
11.2020 - 08.2023
  • Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity
  • Took orders from customers over the phone and in person and ensured customer satisfaction at all times
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients

Vice President

Vortex Makerspace
10.2021 - 11.2022
  • Assist in Training Managers in proficiency in fabrication and other skills necessary to oversee the Vortex
  • 2-3 Hours per Week
  • Coordinate with President and General Assistant in developing and overseeing workshops for interested physics students
  • 4-5 Hours per Week
  • Oversee the Vortex at specific times to ensure safety protocols are followed at all times
  • 5-6 Hours per Week
  • Developed and Presented Workshops on Python Data Analysis for Students 2-3 Hours per Week

Education

BACHELOR OF SCIENCE (B.S.) - PHYSICS

University of Maryland
College Park, MD
12.2023

Associate of Science - PHYSICS AND MATHEMATICS

Hagerstown Community College
Hagerstown, MD
05-2020

Skills

  • PowerBI Proficiency

  • Team collaboration

  • Python Proficiency

  • Microsoft Office Suite Proficiency

  • High-Level Mathematical Ability

  • People Skills

  • Requirements gathering

  • Data analysis

    • Project management

Additional Information

Utilized Python and MATLAB extensively to analyze experimental data from experiments conducted during lab courses at The University of Maryland-College Park.

References

References available upon request

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Work-life balancePaid sick leave401k matchStock Options / Equity / Profit SharingWork from home option

Software

Python

Microsoft Office Suite

MATLAB

PowerBI

Timeline

Business Analyst

Fiserv
01.2024 - 12.2024

Vice President

Vortex Makerspace
10.2021 - 11.2022

Delivery Driver

Dominos Pizza
11.2020 - 08.2023

BACHELOR OF SCIENCE (B.S.) - PHYSICS

University of Maryland

Associate of Science - PHYSICS AND MATHEMATICS

Hagerstown Community College

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Jake Lyon