Jake Mastermaker
Odessa,Florida
Summary
To secure a challenging position in the banking industry that utilizes sales skills, customer service experience, and leadership abilities. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
10
10
years of professional experience
Work History
Sales Agent
Elite Insurance Partner
07.2022 - Current
- Sold Medicare and ancillary products to clients based on their needs
- Provided exceptional customer service by actively listening to clients and addressing their needs
- Followed up with clients via email and regular check-ins to ensure their satisfaction
- Conducted fact-finding and educated clients on Medicare options to help them make informed decisions
- Achievements:
- Consistently met or exceeded sales goals, earning the Sales Agent of the month award in the second month and being the top seller in the hiring class
- Utilized proactive strategies, such as working early mornings and late nights, and implementing same-day close techniques to achieve sales success
- Completed multiple sales training courses to enhance skills and knowledge in the insurance industry.
- Demonstrated teamwork by assisting colleagues and answering questions, contributing to overall team success
- Received positive client reviews on the company website, demonstrating exceptional customer service skills
- Recognized with an award for achieving the highest number of sales for a hybrid agent during the Annual Enrollment Period (AEP).
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- dialed either 200+ clients a day, or amounted to 4 hours of talk time everyday.
Route Driver/Salesman
Cozzini Bros
10.2020 - 07.2022
- Increased sales revenue by up to 20% through effective sales techniques
- Successfully maintained and grew designated sales territory
- Developed strong relationships with customers to ensure their satisfaction.
- Utilized route optimization software to plan and manage delivery routes.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
General Manager
Chipotle Mexican Grill
01.2014 - 10.2020
- Managed team of employees and created schedules for up to 30 staff members
- Utilized sales skills to increase revenue and exceed sales targets
- Trained new employees on company policies and procedures
- Maintained high level of customer service and satisfaction
- Consistently recognized as top-performing manager.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Associate of Arts - Business
Hillsborough Community College
High School Diploma -
Walter L. Sickles
05.2016
Skills
- Sales skills
- Customer service experience
- Leadership abilities
- Communication skills
- Phone skills
- B2B Sales
- Quote Information
Accomplishments
- Grew territory from 40 accounts to 85 accounts.
- Ranked 1st amongst Hybrid agents
Timeline
Sales Agent
Elite Insurance Partner
07.2022 - Current
Route Driver/Salesman
Cozzini Bros
10.2020 - 07.2022
General Manager
Chipotle Mexican Grill
01.2014 - 10.2020
Associate of Arts - Business
Hillsborough Community College
High School Diploma -
Walter L. Sickles
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