Jake Miller
Salt Lake City,UT
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts.
Overview
3
3
years of professional experience
Work History
Jr. Business Analyst
PeopleKeep
Salt Lake City
01.2021 - Current
- Single- handedly creating improvements
- Salesforce Administration/Development: Creating fields, reports, formulas, form pages, and integrations with HubSpot, Zapier, and PK’s HRA products
- Managed companywide user roles, and optimizing processes
- Generates 100’s of SQL queries for data analytics/presentations monthly
- Customer facing production fixes across 4 platforms
- Made over 500 fixes to production data (Successfully cleared over 500 Jira tickets)
- Responsible for mapping new fields, ensuring proper sync across all software products; Salesforce, Hubspot, Slack,
- Creation of automated reporting processes utilizing Zapier and API integrations
- Provided performance tracking metrics to key stakeholders that include: Projections, Performance, Churn, Improvement plans, and Directional analysis (KPI's?)
- Built and harmonized operations reports for team leaders, senior managers and executives, supervising automation of reports and data sources to eliminate errors.
- Established strategy for operations reporting and analytics, identifying key needs for deliverables while driving continuous improvement of processes.
- Used statistical methods to analyze data and generate useful business reports and models.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
Assistant Carpenter
Start To Finish Construction
Salt Lake City, United States
04.2017 - 07.2018
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Completed precise joining and high-quality finish work by properly anchoring and bracing structures.
- Planned and executed work with proper tools and materials to maximize productivity.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
Grocery Manager
Emigration Market
Salt Lake City, UT
05.2016 - 05.2017
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Orchestrated performance-oriented environment by closely supporting team members.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Education
SQL -
Udemy
SalesForce Development/Administration -
TrailHead
Bachelors of Science - Information Systems
University of Utah
06.2020
Skills
- Attention to Detail
- Data extracting
- Multitasking Abilities
- Salesforce systems administration
- Salesforce field and object development
- Data analysis
- SQL and databases
- Data Mapping
- HTML and CSS
Hobbies
Trail/marathon runner. Completed 3 separate marathons
Climbing/Bouldering. Highest grade 5.13a and V8.
Archery and knife throwing
Timeline
Jr. Business Analyst
PeopleKeep
01.2021 - Current
Assistant Carpenter
Start To Finish Construction
04.2017 - 07.2018
Grocery Manager
Emigration Market
05.2016 - 05.2017
SQL -
Udemy
SalesForce Development/Administration -
TrailHead
Bachelors of Science - Information Systems
University of Utah