Jonah Witherell
Marietta,GA
Summary
A team player with over 7 years of customer service experience skilled at building connections with clientele. Excellent communication skills combined with analytical and attentive nature. Looking to make a pivot from IT project management to a sales position in the automotive industry.
Overview
7
7
years of professional experience
Work History
Jr. Business Analyst
McKenney's Inc
05.2022 - 03.2024
- Established and maintained relationships with internal clientele supporting business objectives from key stakeholders
- Engaged in effective problem solving to resolve client issues with internal web applications
- Collaborated with internal IT teams to drive process improvement optimizing workflows
IT Operations Support Specialist
McKenney's Inc
05.2021 - 05.2022
- Analyzed, troubleshooted and resolved over 500 technical issues related to desktop and mobile devices
- Developed processes and procedures to achieve excellence in jobsite visits supporting the field
- Facilitated trainings, coordinated software/firmware updates, and resolved technical issues to effectively manage conference rooms
- Supervised and executed the deployment of new technology for 200+ desk spaces during renovations.
Tech Operations Intern
Camp All American
03.2020 - 08.2020
- Managed help desk ticketing software and co-supervised customer support
- Analyzed and implemented software features to enhance productivity and efficiency
- Created training videos and technical documentation for future end users
Program Director
Camp All American
02.2019 - 08.2019
- Managed the development of 40 counselors, 6 team leaders, and 2 program leaders and coached personnel towards professional and personal growth
- Directed, created, and implemented the recreational and curricular programs to accommodate over 1,000 campers
- Evaluated the effectiveness of programming and staff performance to make changes when necessary ensuring client satisfaction
- Facilitated problem solving and team collaboration to resolve guest service related concerns and requests
IT Technician
KSU Housing IT Department
05.2017 - 05.2018
- Processed over 350 support requests received for technical assistance on wide range of issues related to hardware installation and networking
- Maintained and monitored the wireless network and networking infrastructure
- Instructed and directed end users patiently though troubleshooting steps
Education
Bachelor of Science - Information Technology
Kennesaw State University
Kennesaw, GA05.2021
Skills
- Automotive Industry Knowledge
- Leadership
- Customer Service
- Problem Solving
- Relationship Building
- Adaptability to Change
- CRM (Salesforce)
- Smartsheet
- MS Office (Teams, Excel, Word, Powerpoint)
Timeline
Jr. Business Analyst
McKenney's Inc
05.2022 - 03.2024
IT Operations Support Specialist
McKenney's Inc
05.2021 - 05.2022
Tech Operations Intern
Camp All American
03.2020 - 08.2020
Program Director
Camp All American
02.2019 - 08.2019
IT Technician
KSU Housing IT Department
05.2017 - 05.2018
Bachelor of Science - Information Technology
Kennesaw State University
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