Jake Mills
New Market,MD
Summary
Diligent Technology Support Specialist with extensive experience in troubleshooting and resolving technical issues. Demonstrated ability to enhance user satisfaction by providing timely and effective solutions. Proven track record in utilizing problem-solving and communication skills to support diverse teams and projects.
Overview
14
14
years of professional experience
Work History
Senior Technical Engineer/Install Manager
Kingdom Technology Partners
Monrovia, MD
04.2020 - Current
- Installs various audio/visual/lighting technology for educational spaces, houses of worship, conference rooms, etc.
- Manages service calls, effectively troubleshooting system failures and finding timely solutions
- Leads a team of 2 to 5 installers on various projects from integration to full AV system overhaul
- Maintains inventory for mission critical tools, vehicles, and other resources
- Mentors new hires, teaching how to run cable, terminate wires, troubleshoot systems, etc.
- Navigates client expectations within technological limitations
- Estimates labor, and level of effort for upcoming projects
- Trains teams on how to use new AV technology
- Conducts regular site visits to develop new AV plans
- Develops new AV systems from scratch ensuring end user’s needs are met and resolving technological pain points
- Works well with minimal supervision as well in groups and professional settings
- Uses repair equipment to test, diagnose, and troubleshoot systems in the field
- Documents pertinent information from installs, client visits, service calls, and project planning meetings
- Setup for special events including, dances, religious observances, school assemblies, youth retreats and other special events
Senior Leasing Consultant/Resident Services Coordinator
Bernstein Management Corporation
Silver Spring, MD
10.2017 - 04.2020
- Provided exceptional customer service to all incoming clients
- Increased occupancy to 95% or higher at each property
- Handled difficult resident situations with calmness and expertise
- Coordinated notices, resident events, on-going maintenance projects
- Processed applications, screenings, and necessary paperwork in a timely manner
- Answered phones and spoke with clients, including facilitating tours several times a day
- Closed rental leases with prospective residents
Apple Specialist
Best Buy
Germantown, Maryland
02.2016 - 10.2017
- Offered products and services with exceptional customer service and product knowledge
- Trained co-workers on latest Apple product releases
- Managed Apple sales floor product demos
- Met Best Buy sales goals for protection plans, services, and merchandise on a consistent basis
Worship Leader
Twin City Community Church
Winston-Salem, NC
03.2015 - 12.2016
- Led weekly worship services, including mid-week events
- Resourced musicians and volunteers through regular scheduling
- Resolved conflicts with team members
- Trained aspiring musicians and worship leaders by providing instruction
- Assisted in the development of creative and engaging events for special events
- Advised and constructed stage designs and backdrops to meet sermon series
- Conducted regular marketing and outreach initiatives
- Coordinated events in the community
Communications Team Member
Church of the Redeemer
Gaithersburg, Maryland
09.2012 - 09.2015
- Managed printing room operations for multi-cultural church of 10,000
- Implemented digital signage system through main campus
- Ensured timely delivery of communication assets
- Handled grip work for video team
- Provided creative ideation for promos and advertisements
- Ensured stock levels and supplies for various large format printers
- Trained interns and volunteers with equipment
Education
B.A. - Communication
Regent University
Virginia Beach, VA05-2015
Timeline
Senior Technical Engineer/Install Manager
Kingdom Technology Partners
04.2020 - Current
Senior Leasing Consultant/Resident Services Coordinator
Bernstein Management Corporation
10.2017 - 04.2020
Apple Specialist
Best Buy
02.2016 - 10.2017
Worship Leader
Twin City Community Church
03.2015 - 12.2016
Communications Team Member
Church of the Redeemer
09.2012 - 09.2015
B.A. - Communication
Regent University