Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Jake Nelson

Maumee

Summary

Dynamic operations leader with a proven track record at Brew Team LLC, successfully opening nine coffee shop locations and driving exceptional first-week sales. Expert in team development and health compliance, I excel in multi-unit management and P&L oversight, consistently enhancing performance metrics and operational efficiency.

Overview

10
10
years of professional experience

Work History

Director of New Store Openings

Brew Team LLC
Toledo
08.2024 - Current
  • Opened and operationalized nine new coffee shop locations, each exceeding $100,000 in first-week sales.
  • Oversaw complete setup and launch processes, including equipment installation and health inspections.
  • Recruited and trained 65 baristas for each of the nine stands to ensure operational readiness.
  • Executed soft opening events to enhance brand visibility and customer engagement.

Operations Manager

Mountain7 LLC
Colorado Springs
08.2022 - 08.2024
  • Implemented new sales strategies to drive a 123.81% increase in sales in 10 weeks.
  • Facilitated staff training on customer service techniques, leading to a 52% increase in member visits.
  • Elevated tip percentage from 9.5% to 14.75% within a 12-week timeframe, demonstrating significant improvement in service quality and customer satisfaction.
  • Analyzed data from daily reports to identify trends in production performance metrics.

Training Specialist

7brew
Fayetteville
08.2018 - 08.2022
  • Meticulously trained over 200 employees in daily operations and have expertly prepared over 10 managers for store leadership roles.
  • Introduced an innovative training program that significantly reduced onboarding time.
  • Orchestrated the launch of 12 stores across various states.

Project Planner

Global Construction
Bentonville
05.2015 - 08.2019
  • Assumed responsibility for project planning and successfully increased the number of jobs completed annually by 22%.
  • Took charge of equipment inventory and contributed to a 14% reduction in pricing within a year.
  • Helped manage labor and successfully reduced labor costs from 20% to 16% within a two-month timeframe.

Education

BA - Civil Engineering

University of Arkansas
University of Arkansas
05.2021

High-school Diploma -

Shiloh Christian School
Springdale, AR
05.2018

Skills

  • Team development
  • Health compliance
  • Operations leadership
  • Multi-unit management
  • P&L oversight
  • Performance metrics

Awards

  • Graduated high-school with 37 hours of college credit.
  • High Honor Roll
  • Member of National Honor Society

Timeline

Director of New Store Openings

Brew Team LLC
08.2024 - Current

Operations Manager

Mountain7 LLC
08.2022 - 08.2024

Training Specialist

7brew
08.2018 - 08.2022

Project Planner

Global Construction
05.2015 - 08.2019

BA - Civil Engineering

University of Arkansas

High-school Diploma -

Shiloh Christian School

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