Jake Oakes
Bradenton,FL
Summary
Dedicated, results-focused, and adaptable professional seeking a dynamic opportunity in the information technology field. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
Work History
Project Manager/General Laborer
Oakes Site Contractors
2015.01 - Current
- Created, maintained, and updated company website
- Created and maintained company social media platforms
- Assist with developing hiring criteria, manage employment postings, and coordinate interviews
- Provided strong support in the labor environment, moved equipment/machinery, and performed minor repairs.
IT Specialist
CAN COMMUNITY HEALTH
2022.07 - 2022.09
- Assisted users who needed help with software or hardware problems
- Help set up new stations at different CAN COMMUNITY HEALTH locations
- Assisted with answering tickets for more than 80 users – while colleagues were off-site
- Help set up new laptops and other devices for new hires.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Used ticketing systems to manage and process support actions and requests
- Translated complex technical issues into digestible language for non-technical users
- Patched software and installed new versions to eliminate security problems and protect data.
IT Specialist
Real Property Management
2021.12 - 2022.02
- Managed customer data from outside infiltration through encryption and secured data storage
- Assisted over 60 employees and 150 clients
- Installed VPN and monitored networks
- Assisted admins with accounting software
- Updated and maintained company website, Maintained security for network, and monitored user activity
- Configured hardware, devices, and software to set up workstations for employees
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
Intern for CTO/IT Specialist
A2GO
2021.03 - 2021.06
- Helped support for internal hardware/software issues
- Installed updates on internal systems website
- Trained on their preferred program Out-Systems
- Collaborated on website changes.
Education
Associate of Science - Information Technology
Keiser University
Sarasota, FL06.2020
Skills
- VPN
- Network Monitoring
- Microsoft Windows
- Software troubleshooting
- Customer service
- Website maintenance
- Windows
- Computer networking
- Hardware and Software Configuration
- Troubleshooting
- Tracking and Documentation
- Hardware Repair
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
IT Specialist
CAN COMMUNITY HEALTH
2022.07 - 2022.09
IT Specialist
Real Property Management
2021.12 - 2022.02
Intern for CTO/IT Specialist
A2GO
2021.03 - 2021.06
Project Manager/General Laborer
Oakes Site Contractors
2015.01 - Current
Associate of Science - Information Technology
Keiser University
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