Jake Redcloud
Burbank,CA
Summary
Dedicated and adaptable professional with a strong background in sales, operations, and security, complemented by military experience. Proven ability to deliver exceptional customer service, manage complex projects, and lead teams effectively. Currently pursuing a Bachelor’s Degree in Cybersecurity to expand technical expertise. Eager to contribute to Apple’s commitment to innovation and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Inside Sales Representative
Northwest Pump Petroleum & Industrial
Glendale, CA
09.2023 - Current
- Cultivated and maintained customer relationships, leading to increased client retention and sales growth.
- Managed inventory records and sales data to support business operations.
- Coordinated multiple projects, ensuring timely delivery and quality standards.
- Participated in trade shows to promote company products and services.
- Analyzed market trends to develop targeted sales strategies.
Scheduling Coordinator
United States Navy, USN
San Diego, CA
03.2021 - 06.2022
- Managed executive and departmental calendars for over 350 personnel.
- Trained and supervised a team of scheduling coordinators, enhancing operational efficiency.
- Produced weekly production reports and activity schedules for senior leadership.
- Maintained data integrity across all scheduling systems.
Armed Security Guard
United States Navy, USN
San Diego, CA
11.2019 - 05.2022
- Secured military facilities by monitoring access points and verifying credentials for over 3,000 individuals daily.
- Conducted surveillance and patrolled premises to prevent unauthorized activities.
- Managed emergency responses and coordinated with law enforcement.
- Provided professional and courteous customer service while maintaining security protocols.
Computer Operator
United States Navy, USN
San Diego, CA
03.2020 - 03.2022
- Monitored network performance and generated detailed reports for analysis.
- Developed team communications and technical data for division briefings.
- Assisted in the development and maintenance of web-based applications.
- Managed data architecture to facilitate targeted analysis and reporting.
Education
High School Diploma -
John Burroughs High School
Burbank, CA05-2017
Bachelor - Cyber Security
California Institute of Applied Technology
National City, CASkills
- Customer Service Excellence
- Sales and Client Relations
- Team Leadership and Training
- Inventory and Data Management
- Security Operations
- Technical Proficiency (Microsoft Office Suite, Adobe Creative Suite)
- Military Discipline and Operational Planning
- Strong Analytical and Communication Skills
Certifications & Awards
- Networking Fundamentals Certificate – Microsoft Software & Systems Academy (MSSA)
- Navy Security Force Sentry / Security Reaction Force Certification
- Forklift Certified
- CPR Certified
- Navy & Marine Corps Achievement Medal
Timeline
Inside Sales Representative
Northwest Pump Petroleum & Industrial
09.2023 - Current
Scheduling Coordinator
United States Navy, USN
03.2021 - 06.2022
Computer Operator
United States Navy, USN
03.2020 - 03.2022
Armed Security Guard
United States Navy, USN
11.2019 - 05.2022
High School Diploma -
John Burroughs High School
Bachelor - Cyber Security
California Institute of Applied Technology