Alexander Kowals
Skillman,NJ
Summary
Results-driven Inside Sales Representative with expertise in customer relationship management and sales growth. Skilled in identifying business opportunities, negotiating deals, and closing sales while ensuring customer satisfaction. Proven track record of meeting sales targets and supporting team objectives.
Overview
1
1
Certification
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Inside Sales Representative
United Rentals
South Plainfield, New Jersey
07.2025 - Current
- Managed customer accounts to ensure satisfaction and retention.
- Collaborated with team members to develop sales strategies and improve processes.
- Processed orders and coordinated deliveries with logistics teams efficiently.
- Provided customers with product information, pricing and availability.
- Delivered superior customer support to improve account retention rate.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Cross-sold additional products or services based on customer needs.
Barista
Starbucks
Skillman, New Jersey
01.2022 - 04.2025
- Provided exceptional customer service in a fast-paced environment.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared high-quality espresso beverages according to company standards.
- Handled cash transactions accurately and managed the register effectively.
- Maintained cleanliness and organization of the workstation and dining area.
- Stocked inventory supplies and monitored product freshness regularly.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Bakery Assistant
Whole Food Market
Bridgewater, New Jersey
01.2021 - 12.2021
- Assisted in preparing and packaging fresh baked goods daily.
- Engaged with customers to provide product information and recommendations.
- Supported inventory management by restocking ingredients and supplies.
- Maintained cleanliness and organization of the bakery area.
- Followed safety and sanitation guidelines during food handling tasks.
- Operated bakery equipment safely while adhering to operational standards.
Education
Bachelor of Science - Business Communication
Arizona State University
Tempe, AZ 01.2022 - 05.2025
Montgomery Highschool
Skillman, New JerseySkills
- Sales order management
- Sales strategy development
- Product knowledge
- Customer relationship management
- Customer service excellence
- Effective communication
- Team collaboration
- Problem solving
- Time management
- Conflict resolution
Certification
Decision Driving - United Rentals - 11/13/2027
Hazard Communication - United Rentals - 7/09/25
Accomplishments
- Our Culture - 1UR Coin x2
- Our Team - 1UR Coin x3
- Our Customers - 1UR Coin x2
Timeline
Inside Sales Representative
United Rentals
07.2025 - Current
Barista
Starbucks
01.2022 - 04.2025
Bachelor of Science - Business Communication
Arizona State University
01.2022 - 05.2025
Bakery Assistant
Whole Food Market
01.2021 - 12.2021
Montgomery Highschool