Jake Richardson
Chief Operations Officer
West Des Moines,IA
Summary
Demonstrated Chief Operations Officer offering extensive knowledge in business development and strategic planning. Adept at analyzing data and performance metrics to obtain a complete business overview. Strong leadership professional experienced in designing and implementing business plans, procedures and strategies. Skilled at setting comprehensive goals for growth and performance. Highly-skilled Chief Operations Officer with extensive experience overseeing operations and employees. Dedicated to promoting the company culture and enhancing brand awareness to increase client bases and profitability.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Chief Operations Officer
Seraphim Security Solutions
08.2022 - Current
- Orchestrated managers with specific teams and assigned specific weekly tasks/goals
- Prepared meetings and lectures for new hires and taught new managers pitching techniques
- Managed the efficiency of sales amongst all teams and ensured standards were exceeded
Night Audit/ Front desk
The Saint Paul Hotel
05.2022 - 07.2022
- Balanced accounts from the previous business day
- Assisted major businesses and secret service upon their arrival
- Served as a reservationist on occasion, I assisted with modifying reservations
Night Audit/ Front
Doubletree Hilton by
Roseville
01.2022 - 07.2022
- Ran the night audit of the hotel the day before on weekends and drove our travel vans
- Helped assist guest at check in/check out in the hotel as well as other tedious tasks
- Created a safe environment for all guests in hectic situations and trained new employees.
Mental Health Aide
Human Service Center
07.2020 - 01.2022
- Suggested/charted treatment plans for patients
- Assisted patients in need
- Responded to hostile code conditions
Intern Sales Representative
Excel Management
05.2018 - 06.2018
- Promoted and sold products of rising companies in the sport industry
- Traveled and earned commission from brand sells
- Helped new employees understand the selling methods
Retail Associate
Adidas
Eagan, Mn
02.2015 - 06.2016
- Provided great customer service to everyone in need
- Stocked and Restocked/Replenishment
- Kept track of shipment updates and specific packages
Education
Masters - Sport Management
Grand View University, Grand View University
Concordia St. Paul University
Masters - Kinesiology Sport Management
Bachelors of Science - undefined
University of South Dakota
06.2016 - 05.2020
Bachelors of science general studies - undefined
Skills
Crisis Management
Profitability improvement
Operations management
Budgeting and finance
Performance Optimization
Strategic planning
Financial administration
Staff Management
Financial Management
Program oversight
Additional Information
- Awards , Employee of the month at Adidas on multiple occasions. Showed great customer satisfaction Able to adapt in sticky situations Individually creating more revenue for the company than any other employee
Timeline
Chief Operations Officer
Seraphim Security Solutions
08.2022 - Current
Night Audit/ Front desk
The Saint Paul Hotel
05.2022 - 07.2022
Night Audit/ Front
Doubletree Hilton by
01.2022 - 07.2022
Mental Health Aide
Human Service Center
07.2020 - 01.2022
Intern Sales Representative
Excel Management
05.2018 - 06.2018
Bachelors of Science - undefined
University of South Dakota
06.2016 - 05.2020
Retail Associate
Adidas
02.2015 - 06.2016
Masters - Sport Management
Grand View University, Grand View University
Concordia St. Paul University