Summary
Overview
Work History
Education
Skills
Timeline
Generic

JAKE ROBINSON

Asheville,NC

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

15
15
years of professional experience

Work History

Brand Ambassador, Guest Curator

The Restoration Hotel
Asheville, NC
11.2022 - 10.2024
  • Tracked market and competitor activities to stay current on products and consumer preferences.
  • Generated over $150,000 in sales directly with incoming guests of the hotel.
  • Created over 25 different partnerships with local businesses.
  • Increased sales by encouraging customers to purchase additional products and services.
  • Built lasting relationships with customers by delivering first-call resolution.
  • Established clear communication channels within the team and with external partners.
  • Developed and maintained job postings, recruitment strategies, and applicant tracking systems.
  • Monitored trends to identify untapped market gaps where partnerships would prove crucial.
  • Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Identified opportunities for improvement in processes, procedures, systems and services.
  • Coached and mentored junior team members to aid in their professional development.
  • Strengthened customer retention by offering discount options.

Front Desk Manager, Guest Experience Director

The Foundry Hotel Asheville
Asheville, NC
08.2019 - 11.2022
  • Curates positive guest experiences by prioritizing and anticipating guests' needs from arrivals through check-in.
  • Alleviates guests' concerns by providing them with further information and answers to maximize their overall stay.
  • Leads team members by embodying the ethos and culture of the hotel in a visible and audible manner.
  • Understands and forecasts guests' desires through inventive, personal itineraries for their entire visit.
  • Manages direct commendations and grievances from guests and employees to ensure a positive atmosphere and a desirable work environment.
  • Shifts between multiple positions as needed to support staff and achieve goals, while demonstrating leadership to the staff under my management.
  • Balances a heavy workload by prioritizing and performing time management skills.
  • Receives two to three positive online reviews a month, directly related to my work with guests.

Assistant General Manager

Econo Lodge Biltmore
Asheville, NC
05.2016 - 08.2019

Front Desk Assistant / Driver

The Timbers Club
Snowmass, CO
12.2014 - 10.2015

Foreman / Assistant

Kip Robinson Landscape Design
Newton, NC
09.2012 - 06.2014

Assistant to Director

Funny or Die, Inc.
Los Angeles, CA
01.2012 - 05.2012

Branch Manager / Direct Sales / Field Trainer

Vector Marketing
Raleigh, NC
06.2009 - 04.2011

Education

Bachelor of Arts - History

North Carolina State University
Raleigh, NC

Skills

  • Sales generation
  • Market analysis
  • Event planning
  • Partnership development
  • Team leadership
  • Time management
  • Guest experience
  • Conflict resolution
  • Networking strategies
  • Customer service
  • Communication skills
  • Relationship building
  • Trend monitoring
  • Excellent public speaking
  • Interpersonal skills
  • Brand awareness
  • Problem-solving abilities

Timeline

Brand Ambassador, Guest Curator

The Restoration Hotel
11.2022 - 10.2024

Front Desk Manager, Guest Experience Director

The Foundry Hotel Asheville
08.2019 - 11.2022

Assistant General Manager

Econo Lodge Biltmore
05.2016 - 08.2019

Front Desk Assistant / Driver

The Timbers Club
12.2014 - 10.2015

Foreman / Assistant

Kip Robinson Landscape Design
09.2012 - 06.2014

Assistant to Director

Funny or Die, Inc.
01.2012 - 05.2012

Branch Manager / Direct Sales / Field Trainer

Vector Marketing
06.2009 - 04.2011

Bachelor of Arts - History

North Carolina State University

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