Jake Schilling
Gahanna
Summary
Jake Schilling is a recent college graduate with a strong knowledge of the English language, specifically when it comes to story creation and idea generation. He has four years college experience in narrative storytelling and one year of editing experience, and has worked in a group environment to better develop fiction pieces for publication. He displays a proven ability to establish and maintain excellent communication and relationships with clients, and is highly organized and skilled in both written and verbal communication.
Overview
8
8
years of professional experience
Work History
Paralegal
Manring & Farrell
Dublin
12.2024 - Current
- Drafted legal documents and correspondence for client cases.
- Communicated with clients to gather information and provide updates.
- Advised clients on procedural matters related to their cases.
- Managed case files and maintained organized records for easy access.
- Processed incoming mail on a daily basis.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Patient Services Representative
Quantum Health
Dublin
10.2022 - 11.2024
- Ensured customer loyalty and satisfaction through excellent customer service
- Monitored customer feedback and identified areas for improvement
- Maintained detailed records of customer interactions and transactions
- Demonstrated strong problem-solving skills to resolve customer issues quickly and efficiently
- Developed and maintained customer service policies and procedures to ensure adherence to company standards
- Collaborated with cross-functional teams to resolve customer issues in a timely and effective manner
Brick Specialist
Lego
Columbus
05.2023 - 08.2023
- Assisted with customer queries in-store and by phone
- Built rapport with individual customers, providing honest recommendations
- Maintained strong knowledge of all available products and services
- Handled day-to-day stock replenishment and visual merchandising
English Transcriber
Productive Playhouse
Hilliard
10.2022 - 05.2023
- Completed assigned utterances in a timely manner (typically upwards of 150 an hour)
- Reviewed completed reports for proper formatting, grammar, and sentence structure
- Verified accuracy of transcribed material prior to finalization
- Applied audio quality control techniques to provide accurate transcripts from low quality audio
- Met all confidentiality guidelines as directed by company
Intern Editor
Mid-American Review
Bowling Green
01.2022 - 04.2022
- Read incoming submissions weekly (avg 10-20 5,000 word fiction pieces)
- Decided readiness of fiction pieces for publication and approved final versions
- Attended weekly meetings to discuss pros and cons of received submissions
- Offered clear and encouraging editorial advice to submitters
Bookseller
Barnes & Noble
Maumee
01.2019 - 05.2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Helped customers by answering questions and locating merchandise
- Assisted in ringing up sales at registers and bagging merchandise
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Listened to customer interests and needs and matched with suitable books and related products
Sandwich Artist
Subway
Maumee
06.2018 - 10.2018
- Kept customer and food preparation areas clean and well-organized
- Completed opening, closing and shift change tasks by following company guidelines
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
Education
Bachelor of Arts - Creative Writing
Bowling Green State University
Bowling Green05.2022
High School Diploma -
Anthony Wayne High School
Whitehouse05.2018
Skills
- Communication Skills
- Effective Time Management
- Computer Skills
- Ability to Work Under Pressure
- Customer Service
- Digital Literacy
- Critical Thinking
- Teamwork
- Storytelling
- Creativity
- Editing
- Merchandising
- Proofreading
- Transcription (English)
- Microsoft Word
- Quality Control
- Grammar
Languages
English
Timeline
Paralegal
Manring & Farrell
12.2024 - Current
Brick Specialist
Lego
05.2023 - 08.2023
Patient Services Representative
Quantum Health
10.2022 - 11.2024
English Transcriber
Productive Playhouse
10.2022 - 05.2023
Intern Editor
Mid-American Review
01.2022 - 04.2022
Bookseller
Barnes & Noble
01.2019 - 05.2019
Sandwich Artist
Subway
06.2018 - 10.2018
Bachelor of Arts - Creative Writing
Bowling Green State University
High School Diploma -
Anthony Wayne High School