Jake Schneider

• Handled customer complaints and inquiries.
• Assisted with training and development of team members.
• Assisted with managing high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
• Cross trained technicians regarding proper boiler operating procedures and troubleshooting.
• Assisted with daily operations of the service department, maintaining a high level of organization and productivity.
• Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
• Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
• Mentored junior staff members, fostering professional development and career growth opportunities within the company.
• Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
• Developed positive rapport with vendors that benefited both parties in the long run.

• Exceeded performance expectations consistently through attention to detail, strong work ethic, and dedication to achieving operational success.
• Streamlined operations with effective communication between team members and management.
• Reduced downtime with proactive troubleshooting and efficient problem-solving skills.
• Ensured compliance to regulations by adhering to local, state, and federal codes during installations and repairs.
• Stayed current on industry trends through continuous professional development opportunities and training sessions.
• Responded promptly to emergency situations involving boilers to minimize damage or risk of injury.
• Supported the successful completion of large-scale projects by working closely with engineers, architects, and contractors throughout the process.
• Mentored junior technicians in best practices within the field of boiler repair and maintenance.
• Minimized energy consumption by implementing energy-saving strategies in daily tasks.
• Improved overall system performance by optimizing control settings and calibrations.
• Provided exceptional customer service while addressing client concerns and answering technical questions related to their boiler systems.
• Maintained accurate records of work performed, materials used, and time spent on each project for proper documentation purposes.
• Increased boiler efficiency by conducting regular maintenance and repairs.
• Scheduled and assigned preventive maintenance for boiler and mechanical equipment.
• Observed boiler and auxiliary units to detect malfunctions, change burners and tighten pipes and fittings.
• Trained customers with new operators on job responsibilities and safety issues and standards.
• Oversaw start-up, operations and shutdown procedures.

•Specialized in fitting and servicing HVAC systems to meet operational standards.

•Conducted preventive maintenance on HVAC systems.

•Performed on-site troubleshooting for system failures.

•Supported installation and maintenance of diverse piping systems.