Summary
Overview
Work History
Education
References
Certification
Timeline
Generic

Jake Scornaienchi

South Lake Tahoe,CA

Summary

Experienced Team Leader with strong communication, organizational, and interpersonal skills. Demonstrated ability to provide excellent customer service in high-pressure work environments. Proven track record of working independently or collaboratively to successfully complete any task. Highly adaptable and quick learner with a minimal need for supervision.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Towing Assistant

Berry Brothers Towing and Transport
Oakland, CA
08.2019 - 11.2019
  • Addressed customer calls regarding various towing requirements
  • Disassembling lien sale cars to prepare them for proper recycling
  • Maintained cleanliness and organization of storage area and facilities
  • Safely and effectively utilized various hand and power tools in day-to-day operations
  • Performed detailing procedures on vehicles in the sales lot
  • Proficient in the safe lifting and transportation of diverse objects weighing more than 50 lbs.

Golf Cart Attendant

Edgewood Golf Course
Stateline, NV
05.2024 - Current
  • Displayed excellent customer service skills while interacting with patrons.
  • Managed multiple tasks simultaneously while maintaining focus on quality service.
  • Responded to customer inquiries regarding pricing, availability and other related issues.
  • Assisted in setting up for golf tournaments and special events.
  • Washed, detailed and removed trash from carts to prepare for next use.
  • Worked closely with staff members in order to maintain efficient workflow.

Valet

Harveys Casino Resorts
Stateline, NV
08.2023 - Current
  • Ensured smooth traffic flow by maintaining an organized valet drive
  • Delivered excellent customer service by greeting incoming guests in a friendly and professional manner
  • Managed efficient parking and retrieval of diverse vehicles.
  • Proactively addressed guest requirements, exceeding expectations consistently.
  • Provided local recommendations for dining and exploring outdoor activities.
  • Processed payments using credit card terminals or cash registers as necessary.

Houseman/Housekeeper

Kirkwood Mountain Resort
Kirkwood, CA
11.2019 - 03.2020
  • Responsible for departing numerous rooms each day which included handling activities like clearing out linen and trash, operating dishwashers, and immediately reporting any damages.
  • Maintained daily closet checklists to ensure that all closets were properly stocked and prepared for housekeepers
  • Provided support to the cleaning staff by coordinating transportation of employees and supplies, folding linen, and assisting with room cleaning when required.
  • Provided assistance to guests in transporting luggage and equipment
  • Investigated customer complaints and issues to ensure excellent customer service
  • Offered guidance on navigating the mountain and its surroundings.

Valet

Hilton Gaslamp San Diego
San Diego, CA
10.2018 - 08.2019
  • Managed and supervised a team of 2 valets per shift as the valet shift leader
  • Provided warm and courteous welcome to arriving guests
  • Ensured organization and productivity in valet booth
  • Efficiently organized and maintained over 70 cars in a multi-story garage
  • Demonstrated proficiency in parking a wide range of vehicles
  • Ensured accurate accounting of all valet ticket sales.
  • Offered recommendations and guidance for the Gaslamp district and nearby locales.

Education

San Diego Community College District
San Diego, CA
08.2024

High School Diploma -

Heritage High School
Brentwood, CA
05.2013

References

  • Bob Berry: Owner of Berry Brothers Towing, (510) 289-2346
  • John Swayne: Edgewood/ Harveys Valet Manager, (775) 450-1417
  • Eric Easter: Edgewood Cart Staff Manager, (214) 422-0549
  • Kyle Stanley: Kirkwood Housekeeping Manager, (231) 357-2315

Certification

  • California Class A Drivers License
  • Basic Life Support (CPR and AED) certified through the American Heart Association

Timeline

Golf Cart Attendant

Edgewood Golf Course
05.2024 - Current

Valet

Harveys Casino Resorts
08.2023 - Current

Houseman/Housekeeper

Kirkwood Mountain Resort
11.2019 - 03.2020

Towing Assistant

Berry Brothers Towing and Transport
08.2019 - 11.2019

Valet

Hilton Gaslamp San Diego
10.2018 - 08.2019

San Diego Community College District

High School Diploma -

Heritage High School

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Jake Scornaienchi